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FINAL EXAMINATION 2 - Conflict Resolution(Diploma in Chaplaincy)

_______ refers to conflict, encounter and dispute in an organisation
Confrontation
Opennes
Trust
Autonomy
Conflict is dysfunctional when it
Provide a medium to release tension
Reduces group cohesiveness
Provide a means of releasing tension
Fosters an environment of change
The best conflict management style is
The avoiding style
The problem solving style
The bargaining style
The smoothing style
The first thing that has to be done when resolving a conflict with someone is to
€¢ Assertively but diplomatically state your perspective
Brainstorm possible solutions to the problem
Slap some sense into them
Listen to their perspective
Which of the following is not a good method in solving intergroup conflicts?
Problem solving
Removing key person in conflict
Persuasion
Domination by management
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