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FINAL EXAMINATION 2 - Conflict Resolution(Diploma in Chaplaincy)

_______ refers to conflict, encounter and dispute in an organisation

Confrontation

Opennes

Trust

Autonomy

Conflict is dysfunctional when it

Provide a medium to release tension

Reduces group cohesiveness

Provide a means of releasing tension

Fosters an environment of change

The best conflict management style is

The avoiding style

The problem solving style

The bargaining style

The smoothing style

The first thing that has to be done when resolving a conflict with someone is to

� Assertively but diplomatically state your perspective

Brainstorm possible solutions to the problem

Slap some sense into them

Listen to their perspective

Which of the following is not a good method in solving intergroup conflicts?

Problem solving

Removing key person in conflict

Persuasion

Domination by management

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