Salesforce Quiz
Test Your Salesforce Knowledge
Are you ready to dive into the world of Salesforce? This quiz will challenge your understanding of Customer Relationship Management and the Salesforce platform. Whether you're a beginner or have some experience, test your knowledge!
- Multiple choice questions
- Instant feedback on your answers
- Great for learners and professionals alike
What Does CRM Stand for?
Client Relationship Management
Customer Relationship Management
Client Retention Management
Cool Real Manager
Which cloud would I use for customer service?
Service Cloud
Sales Cloud
Marketing Cloud
Customer Service Cloud
What is an object compared too?
A system
Someone I work with
A table of data
A file.
What information would I store on an Account
Information about the person
Information about the customer's problems
Information about the company
Information about the sales deal
Which Record does NOT have a relationship with Account
Case
Contact
Opportunity
Lead
Once I have qualified the lead which is NOT a record I can convert it too.
Case
Contact
Account
Campaign
What is the lead used for?
Track the progress of the sales deal
Track all of the potential customers
Manage the customer's relationships
Manage all new people
Salesforce Operates in a what
Multi Tenant Cloud
Single use Cloud
The the local network
Share use cloud
What best describes the multi Tenant cloud
A shared use of resource where everyone data is visible
A shared used of resource where everyones data is isolated to themselves
A single use of resource, for you, maintained by you
A Cloud where many people live
What information would I store on an Opportunity ?
What the customer's interests are
Information of the Company
Information of the Sale I'm trying to win
Information of the person I am speaking too
What is the icon called with the 9 dots
Tabs
App Selector
App Launcher
App Menu
What is the relationship called that Contact and Account have
Look up
Look down
Master Detail
Look around
What is the collaboration tool called in Salesforce
Chat
Salesforce Chat
Salesforce Chatter
Salesforce Talk
What is a page layout?
Display a record's details
Display the page menu
Displays the Tab order
Displays the Apps
Where will an Admin spend most of their time
Setup
Costa Coffee
Editing Records
Home page
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