Complain about the goods or services, receive a refund, an indemnity** or another remedy.
* The right of withdrawal means that you are allowed to unilaterally withdraw from the contract concluded via internet, and by sending the product back to the trader you are entitled to get the paid amount reimbursed. ** An indemnity is a promise to be responsible for another person’s loss arising out of the contract you have entered into.
Are you a citizen of one of the 28 EU Member States?
Yes.
No.
No, but I am living in an EU Member State.
Did you buy the goods from that same (or another) EU Member State?
Yes.
No.
To which of the categories below do the products or services that you purchased fall?
How long ago were the goods or services purchased?
Less than 14 days ago.
More than 14 days ago, but less than 12 months and 14 days ago.
More than 12 months ago.
Was any of the below information missing from the contract?
The main characteristics of the goods or services.
The identity of the trader, such as his name.
The address of the trader and/or his telephone, fax number and/or e-mail address.
The total price of the goods or services (including taxes), or the way the price is to be determined.
The delivery time, performance conditions or arrangements for payment of the goods/services.
The conditions, time limit and procedures for withdrawal.
None of that information was missing.
Do the goods (or services) fall within any of the below described categories?
Are you a citizen of any of the 28 EU Member States?
Yes.
No.
No, but I am living in an EU Member State.
Did you buy the goods or services from the same or a different EU Member State?
Yes.
No.
Were the goods or services in conformity* with the contract?
Yes.
No.
* The goods or services are in conformity with the contract when there are no defects as to the quantity, quality, description and packaging.
Has the Trader made you aware of such non-conformity* at the time of your purchase?
Yes.
No.
* The goods or services are in conformity with the contract when there are no defects as to the quantity, quality, description and packaging.
Have 2 years expired since your purchase?
Yes.
No.
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