Twilio and LiveChat
Twilio and LiveChat Proficiency Quiz
Test your knowledge on Twilio and LiveChat with our engaging quiz designed for customer service professionals. Answer thought-provoking questions based on real scenarios.
- 10 challenging questions
- Multiple choice and checkboxes
- Learn while you play
Which number can you find the history of your last 5 calls?
1
2
3
4
5
6
Which number will show the Loan Profile of the caller?
1
2
3
4
5
6
Which number will show your the list of our Outbound Campaigns?
1
2
3
4
5
6
Which LiveChat option will NOT show you the number of chats you answered so far?
Chats
Traffic
Archives
Reports
What is the maximum hold time when dealing with callers?
1 minute
2 minutes
3 minutes
4 minutes
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