ATO Open Text & System Knowledge Scavenger Hunt
ATO Open Text & System Knowledge Scavenger Hunt
Welcome to the ATO Open Text & System Knowledge Scavenger Hunt! This quiz is designed to test your knowledge of ATO procedures and systems. Whether you're looking to refresh your memory or learn something new, this quiz will provide you with valuable insights into important processes.
Key Features:
- 41 Questions covering various topics.
- Multiple choice format to enhance engagement.
- Immediate feedback on your answers.
When AIOTP is not eligible on an Inbound call what Procedure ID do you go to and find your next steps?
88193
93219
87904
100202
Where Can I Find the ADA procedure? (Americans with Disabilities Act) No ID, but the name of the location.
Open Text Policies
ATO Procedures
Top of The House
Operations Home
Where Can I find instructions for sending a Wholesale Referral?
88429
83294
83260
88193
Where can you find instructions for updating tokens on credit and debit cards in PREVENT?
88193
84997
83251
83252
Where to find the email template for a Private Banker?
88248
88431
88438
83144
Where to find instructions on how to calculate exposure?
90773
83278
83615
83597
What system do I use to add a RSMU?
Prevent
Hogan
CIV
UW
What type of block goes on a credit card?
A38
A002
50
HH50
What type of block goes on a debit card?
A38
A002
A00
A003
What procedure provides the steps to placing a HH50 restraint on a DDA account?
88193
88438
93219
83305
Where can you find instructions on what to do for cases of possible or confirmed fraud?
88438
88247
83252
82742
What procedure outlines how to file a claim in CIV?
88260
78443
82698
125292
Where Can I Find the Telephone Consumer Protection Act (TCPA) procedure?
ATO Procedures
Operations Home
Open Text Policies
Top of the House
What procedure provides ATO with a description and the appropriate use of each action on the disposition method menu in Universal Workstation (UW)?
88193
111233
70441
88438
When you get an inbound call for a Spanish Speaking Customer, what do you do?
Transfer to Bi-lingual Agent
Use Procedure ID: 83181 to Help
Ask for a Translator
Use Procedure ID: 83302 to Help
Where can you find scripting for LST on a Credit Card?
83039
83216
83237
125292
What type of block goes on a DDA?
A38
A002
HH14
HH50
What system do you use to file a CC claim?
Prevent
CIV
Hogan
SVP
What system do you use to file a ACH claim?
Prevent
CIV
Hogan
SVP
What system do you use to add a CURM?
Hogan
UW
Prevent
CIV
What system do you use to update a CURM?
Hogan
UW
Prevent
CIV
Where can I find instruction on how to re-credential OLB?
84997
83251
90399
83321
What tab do I look at to find out what needs to be verified with the customer?
ATO:Maintenance
Case Notes
ATO: Flags/Rules
Related Records
On an Inbound call, what do I click on after I click on the Authentication tab?
Inbound
Caller Name
OTP
SOTA
All Wells Fargo employees must be authenticated with:
OTP
COD
SOTA
PUSH
In Prevent, where can I find the CURM?
Memos
Account Memos
Customer Memos
Restraints
In NICE, I can only use a call as historical if it is older than:
90 days
60 days
30 days
1 year
What is the command to get to the home screen in Hogan?
CURM
RSMU
HCAR
HCIR
What is the TDL for New York?
-5
-9
+4
+7
In Prevent, where can I find the RSMU?
Memos
Restraints
Customer Memos
Account Details
What Implementation Name do I use to find when the contact info was updated?
ContactInfoUpdtVerfyCustSuccess
Contact Information Update
P2PAddRecipient
OnlineWires_Enroll
On a Network Detections Referral, this type of identifier indicates the customer is linked to phone # fraud activity.
Mobile Pay Device
ANI
Phone ZELLE Token
Online IP
The UW Subqueue - ATO Ad Hoc comes from where?
Referrals
Strategy
Pindrop
ATO
The HIGH-RISK MAINTENANCE sub queue means what?
Card or Check order delivered to High Risk Zip code and alternate address, or to an address with a high delivery velocity (i.e. Multiple cards/checks for different customers delivered to same address)
Maintenance events performed online that are considered high risk, including but not limited to a COE with a COP, a COP to and area code in a different state from where customer lives
Maintenance events that are considered high risk, including but not limited to a COE with a COP, a COP to and area code in a different state from where customer lives
Phone or online transfers with a COP or COE prior. # of days look back depends on the amount of the transfer
The suspected or confirmed fraud amount must equal or be greater than _____ to file a UAR?
$1,000
$10,000
$50,000
$5,000
You must say the ______ anytime someone joins the line?
Third Party Scripting
Inbound Call Scripting
CMORD
Welcome
What system do you view checks?
CIV
Prevent
OIB
UW
What system do you use to do a LST on a DDA?
CIV
Prevent
UW
SVP
What system do you use to match to public record?
RMS
SVP
Maxmind
Prevent
What system do you use to place case notes?
Prevent
UW
CIV
Hogan
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