May 2017 - New Hire Training SME Sales Week 4

What sales and bookings value is quota attained against and measured for commissions purposes?
TCV
MRR
QRR
ACV
You should ask for referrals when:
The customer had a positive experience
The customer turns you down
The customer wants a better price
All of the above
All of the above except B
Which combination of vendors all have a managed anti-malware service with a zero-malware guarantee?
IBM, FireEye, Trustwave
McAfee, FireEye, Trustwave
Symantec, Sophos, Trustwave
None of the above
Which of the answers below is an example of creating urgency?
Reiterate the client's goals
Send with expiry
Check for remaining concerns
All of the above
All of the above except C
If you close a deal and earn the commission in March, what month will you receive the commission in your paycheck?
March
April
May
June
Why do most other gateways fail to stop new malware in real time?
They look for known code strings or use “out of line” sandboxes
Technology is consistently outdated
Breach response services/forensics are more profitable
All of the above
Your customer has some concerns about the security of their WiFi network in their brick and mortar stores: what SpiderLabs service would you recommend, and how would you price it?
MST Internal Network Penetration Test - Tier 3
Legacy Test - Onsite WiFi Assessment
MST Application Test - Tier 3
None of the above
Traditional Salespeople first focus on ____, and only then focus on ____
Why Us/Why Change
Close/Present
Why Change/Why Us
Qualify/Close
When handling an Objection at the beginning of the Sales Process (Steps 1-3), you will use this process:
ARP
APP
APIP
None of the above
I can work with the client on making amendments to their signed contract.
True
False
Which step is the most important in our Sales Process?
All of them
SE Discovery
Business Discovery
Presentation
Which of the below makes Trustwave Managed Anti-Malware the best web gateway security available?
More layers of engines
Patented technology and zero-malware guarantee
Most in-depth, robust solution
None of the above
ARP stands for:
Admit, Reply, Pardon
Argue, Retort, Plead
Acknowledge, Request, Pivot
Acknowledge, Respond, Pivot
What department handles lead assignments?
CRM Admin
Delivery Ops
Sales
Sales Ops
What is an effective Marketing resource to leverage in your selling efforts?
Trustwave Corporate Video
Sales Email Templates
Security Reports & Whitepapers
Product Focused Talking Points
All of the above
What determines if a test should be delivered under the MST or Legacy model?
If the test is required for PCI Compliance
If the customer worked with Trustwave before MST was available
If the testing requires a consultant to go onsite
None of the above
When your customer is on credit hold, you cannot process any further opportunities until it is cleared.
True
False
Your customer has a mobile app that they would like to test. Which option below should you present to the client?
Legacy Application Test
MST External Network Penetration Test - Tier 3
MST Application Test - Tier 3
None of the above
Leads can be assigned based on which of the following criteria?
Client Request
Industry, State/Province
Rep Request
Sales Ops' discretion
Who is your dedicated field marketer for SME?
Jill Rymarz
Perry Leon
Cassie Zimmerman
You come up against a Gatekeeper and they refuse to put you through to the DM. You should:
A. Hang up
B. Tell the Gatekeeper you're a family member with urgent news
C. Verify your contact's email address and phone number
D. Ask for the best day or time to call back
E. All of the above
F. C & D only
If a duplicate account exists in Salesforce, what should you do?
Email Sales Ops to merge accounts
Delete the duplicate account
Leave the record alone and continue to work under the primary record
Edit the Account Name to read "Duplicate Account - Do Not Contact"
Enter your name
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