Foundation Quiz(102-157)
What is the difference between YCL breakfast and brunch menu?
Only breakfast have a choice of bread rolls
Breakfast has fresh fruit appetisers whereas brunch as a regular appetisers
Brunch has the addition of the desert course
There is no difference between the two menus
What serviceware is used to serve biscuits in JCL?
Round Plate
Square Plate
Condiment Dish
Side Plate
Which of the following is not a privilege of Priority Passenger Service Club (PPS)?
10% discount on the inflight sales and mail order
Priority Boarding
Supplementary Card for spouse (PPS and Solitaire PPS Club)
Increased Baggage Allowance
The Special Handling Summary of the OSL will NOT display passengers with _____ status.
MAAS
VVIP
STFD
IMPT
The City name for the 3 letter code GRU is
San Paulo
Guatemala
Houston
San Francisco
Which is the correct grooming tagline?
Groom with Pride, Get it Right
Groom with Pride, Make it Right
Groom with Pride, Groom it Right
Groom with Pride, Do it Right
Which department should you approach if you require assistance on medical claims?
Cabin Crew Control Centre
Benefits & Crew Recruitment
Cabin Crew/Finance
Cabin Crew/Crew Operations and Performance Management
Which of the following is not a cured meat?
Farce
Pancetta
Prosciutto
Mortadella
Which of the following is not SIA’s Service Attributes?
Dedicated
Enterprising
Proficient
Warm
Which linen(s) should be offloaded only in Singapore?
Wine Cage Cloth and Bread Basket Linen
All Linens
Bread Basket Linen
Bread Basket Linen and Trolley Linen
________ is a cut from the centre part of a tenderloin.
Steak
Chop
Noisette
Tournedos
During boarding, you noticed that a parent travelling with his child, a 18-year-old girl, are seated at the EMEX row. Which of the following is the best course of action?
Move only the child to any available seat or swap seat with another passenger
Do nothing as both passengers can be seated at the EMEX row
Move both the parent and his child to any available seat or swap sears with other passengers
Inform the Complex Leader before moving the parents and his child to any available seat or swap seats with other passengers
_____ refers to thin, boneless slices of meat.
Brochette
Escalope
Noisette
Steak
Shoplifting is strictly forbidden, whether at base or overseas. Crew found guilty of shoplifting and subsequently charged in courts will be
Asked to explain
Interviewed by Head Crew Performance
Placed on Department Inquiry (DI)
Dismissed
What glassware is used to serve Choya in JCL?
Sake Cup
Water Glass
Shot Glass
Wine Glass
The BMI for female crew should be _____or less.
25
22
24
26
A cut from the smaller end of the tenderloin is known as:
Fillet mignon
Porterhouse
Sirloin
Chateaubriand
Crew are strictly prohibited from participating in any form of _____ on Company premises at any time on or off-duty and/or off Company premises during Company time.
Gambling
Discussion
Outing
Eating
The UM Folder DOES NOT consist of
UM passport
The details of persons meeting the UM
Red and White stripe stickers
Flight details
The right side of the aircraft, when facing the front is known as _____ and the left side of the aircraft, when facing the front is known as _____ .
Starboard, Port
Fwd, Aft
Aft, Fwd
Port, Starboard
Another term for starters or appetisers is
Terrine
Harissa
Grouse
Hors d’oeuvres
Crew must only use their email via iNotes for _____ communication.
Confidential
Official business
Crew
Personal
Which of the following information is reflected in the General Declaration (GD)?
Total fuel weight
Number of passengers disembarking at arrival station
Number of children on board
Servicing Information and Comment
Which of the following is NOT a mandatory travel item carried by a crew?
Staff ID
SEP Card
SIA Flight Information Card
CEAC Card
Only one pen should be worn along the kebaya neckline (with the exception of crew ID) and the pen should not protrude more than 1.5cm above the kebaya neckline
True
False
Non-saleable items must not be sold to Company staff or to the general public. Disciplinary action, which may result in _____ will be taken against such offenders.
Grounding
Dismissal
Demotion
Suspension
The CCVR is a document used to record
Operating crew’s contact information
Technical crew’s inflight observation
Cabin crew onboard assessments
Incidents in the aircraft
The term ‘chanterelle’ refers to a type of
Seafood
Vegetable
Mushroom
Salad
The term ‘poaching’ refers to
Simmering food slowly in a small amount of liquid over a long period of time in a tightly covered pot
Plunging food into boiling water briefly, then into cold water to stop the cooking process
A gentle cooking method carried out in liquid below boiling point
Cooking food in boiling liquid
Graphic Seat Plan Layout is applicable for _____ class of travel.
All classes
JCL only
FCL only
FCL & JCL
Crew who report sick within _____ of the reporting time for their rostered flight will be deemed to have committed a lapse and will be asked to explain.
1 hour
2 hours
3 hours
4 hours
Which statement is false with regards to wearing of earrings?
Stud earrings in gold, silver, blue and diamond are permitted
Clip-on or plastic earrings are not permitted
Diamond-speckled earrings are permitted but must be circular
The maximum diameter of each earring is 0.75cm
Which of the following is NOT a procedure to serve medication to passengers?
Showing the container of the medicine to the passenger
Prescribing medication to passengers
Highlighting the directions on the packet to the passenger
Serving the medicine in the original package
Any act of assault by one crew member on another is strictly prohibited on Company premises ______ on or off-duty and off Company premises during Company time. This includes night stopping at overseas stations.
At certain times
During office hours
At any time
Whilst in uniform
The term ’gratinating’ refers to _____.
Cooking with a little liquid in a covered pot
Cooking in an oven
Quick cooking in a hot pan/wok until the food develops a crusty texture
Browning the surface of food that is coasted with cheese and/or breadcrumbs
Which of the following is NOT a TWG tea?
Lemon Ginger Tea
Rooibus Tea
Earl Grey Tea
English Breakfast Tea
Which of the following is NOT an item that can be uplifted for flights terminating at SIN?
Coat Hangers
Plastic Cups
Drystores
Children Paper Cups
Which of the following is NOT an equipment used to handle food in YCL?
Plate Tong
Bread Tong
Ice Tong
Meal Dish Tong
Most Rums are distilled from
Molasses
Juniper berries
Barley
Grapes
Magazine bags with _____ handles contain international selection of magazines while magazine bags with _____ handles contain the local and route-specific selections.
Black; blue
Blue; yellow
Black; red
Yellow; blue
Which of the following is NOT a BTC station?
GRU
MEL
MUC
HKG
Disposable earphones are distributed to YCL passengers on flights of block time _____ hours and above.
1
1.5
2
2.5
Brunch is served for flights departing
Between 0830 to 1030
Before 0900
Between 0900 to 1100
Between 1030 to 1200
How is a 'local night' defined under the AOCR?
A period of 8 consecutive hours falling between 2000 hours and 0800 hours local time
A period of 8 consecutive hours falling between 0000 hours and 0800 hours local time
A period of 10 consecutive hours falling between 2200 hours and 0800 hours local time
A period of 8 consecutive hours falling between 2200 hours and 0800 hours local time
Where should crew return the Bread Basket to after use?
Snack/ Bulk Food Cart
Holloware Air Larda
Designated Galley Compartment
Meal Cart
Which one of the following station in India does SIA not fly to?
Mumbai
Chandigarh
Ahmedabad
New Delhi
Which one of the following could be recommended as an aperitif?
Campari
Scotch Whisky
Cognac
Bailey’s Original Irish Cream
Which following statements best describes “Couple Jubilee”?
Small tart red apple
Small red berries
An apple brandy from France
Krisch flavoured dark cherries
What is the correct procedure for heating up bread rolls in the warming cabinet in YCL?
Turn on warming cabinet to high, turn off warming cabinet after 10mins and load bread rolls
Turn on warming cabinet to low with bread rolls loaded for 10mins, switch to high after 10mins
Turn on warming cabinet with bread rolls loaded, turn off warming cabinet after 10mins
Turn on warming cabinet to high bread rolls loaded, switch to low after 10mins
What is the tall mug used for in JCL?
I) Coffee and all teas during breakfast, brunch and ad-hoc service (table layout only)
II) Hot chocolate, milo and ovaltine
III) Hot chocolate, milo and TWG teas only
IV) Coffee and teas except TWG teas during breakfast only
My flight is entitled to transport but I do not need it as my friend will be sending me to the airport. What do I need to do?
Call the SATS transport coordinator a day before the flight to cancel your transport
Call Control Centre a day before the flight
No action is needed. Since there is no pick up, there is no charge
No action is needed. I am not paying for the transport.
Which of the following is not a herb?
Dill
Thyme
Basil
Paprika
Which of the following dishes should not be recommended to a Muslim passenger?
Tabbouleh
Shashik
Ragout
Tagine
Which of the following should NOT be used when distributing or serving items to passengers in JCL?
Grey Atlas Tray
Stainless Steel Tray
Black WBJ Tray
Black Kaiseki Tray
Which of the following is an example of incorrect use of the microwave oven?
Materials with metalic content should not be heated in the microwave oven
The microwave oven should not be operated empty
Crew should not obstruct the air filter under the microwave oven door
It is appropriate to boil water in the microwave oven
Where should the position of the chignon be?
Between 3 o
Clock and 5 o’clock
12 o’clock
Between 1 o’clock and 3 o’clock when seen from the left profile
4 o’clock
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