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There is a huge rush at the hospital. You want to get back home in time for your favorite show, but it doesn’t seem you can make it on time. You get a call from your brother asking you to get back. You tell him…

�There’s a huge line here at the hospital I don’t think I will be able to make it”

�As usual, there is a huge line here at the hospital. I don’t think I will be able to make it on time.”

�I might be late, but you can fill me up on what I missed, during the commercial breaks”

For every experience you have had when dealing with the government work, you can recall…

2 good experiences

No good experience

1 Bad experience

You meet a friend who has got back from Europe; he says that traffic in Kuwait is horrible. You…

Agree, Kuwait indeed has bad traffic.

Agree but say that every country has traffic problems.

Tell him that the traffic wouldn’t be a problem if we drive with a positive mood.

You’re having problems streaming videos on the Internet. You ….?

Plan to change the service provider

Call customer care and file a complaint

Call customer care to inform them of the problem

You call a shop, the attendant is busy so he promises to call you ball back in an hour. An hour later you still haven’t received the call. You …?

Wait 5 minutes more and call the shop again

Wait for the call patiently, but make it a point to raise an issue when you get the call

Call back in 5 minutes and ask to speak to the supervisor for not getting a call back

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