TRAINING 8/5/2021
Customer Service Training Quiz
Test your knowledge on customer service procedures and enhance your skills with our engaging training quiz. This quiz is designed for employees looking to solidify their understanding of essential processes and best practices.
Key topics include:
- Change orders
- Retention transfers
- Serviceability checks
- Billing adjustments
Which Section do I go to place a change order
Add Task
App List
Which of these options do I not transfer to retention for?
Deactivating Frontier Secure
Moves with in territory
€‹Customer already ported out and is calling to check status
Removing an add on product
If a cx cannot validate with the passcode, what is the next option for validating?
LAST 4 OF SSN
DOB
PIN
CALL TO WTN
WHICH OF THESE OPTIONS DO I USE TO FIND IF AN ADDRESS IS SERVICEABLE
SIMPL
HUB ADVANCED SEARCH
PROSPECT
SIFT
DPI
WHAT BUTTON WOULD I SELECT IN BILLING ADJUSTMENT TO BE ABLE TO CREDIT MULTIPLE DAYS
Select
Full Month Credit
Add To Request Cart
Surcharge
WHERE IN DPI DO I GO TO FIND OUT WHEN A CX WAS DISCONNECTED FOR NONPAYMENT
CREDIT HISTORY
SUMMARY ACCOUNT INFO
CURRENT BILLING INFO
STATEMENT
TREATMENT
A CX WABTS TO UPDATE THEIR INFORMATION FOR HOW THEY CAN BE REACHED, WHICH ADD TASK DO I GO TO
EDIT CONTACT INFORMATION
UPDATE BILLING ADDRESS
CHANGE ORDER
HOW DO I FIND IF AN AGENT SAID TO WAIVE AN ACTIVATION FEE?
INTERACTIONS
NOTES
DPI ORDER MEMO
DPI ACCOUNT MEMO
VXFIELD
A CX IS MOVING ZIP CODES, WHICH ORDER TYPE DO I NEED?
CC
RT
RD
RN
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