Promo Codes
Promo Code Mastery Quiz
Test your knowledge on promo codes and order systems in our engaging quiz! This is a great opportunity to learn about how to effectively handle promo codes and improve customer service.
- Discover essential tools for checking orders
- Understand promotional code requirements
- Learn troubleshooting steps for promo code issues
Which tool are we using to check a NBY order?
Cycleon
FC Tool
How much is the BDAY promo code?
25% off
20% off
What do we need to check for a consumer to receive the BDAY PC?
Opted in marketing emails
Having placed an order the last month
Logging into their Nike Profile at least 1x in the last 2 years
How many orders they have placed the last six months
Having subscribed at least 10 before the first day of the BDAY month
What if a Bday is not working? (6)
Check promo tab in CSP
Escalate right away
Check order history
Try to place the order for the csr
Price Match
Ask for photo of the BDAY PC email
Check the exclusion
Escalate only when you have the photo and you have tried all the steps
What if a normal PC is not working?
Check if they type it right
Price Match right away
Suggest to place the order
Check if the items are eligible (T&C)
Tell them to try in a week
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