SIM Management Knowledge Quiz
SIM Management Knowledge Quiz
Test your knowledge on SIM management with our engaging quiz! This quiz covers vital information related to SIM activation, replacement, and customer verification. It’s perfect for both new and experienced service professionals looking to sharpen their skills.
- Understand the procedures for sim replacement and activation.
- Learn about the requirements for prepaid and postpaid SIM changes.
- Identify the verification questions necessary for different scenarios.
Once sim is changed, old sim may no longer be activated or re-used.
True
False
Replacement due to loss/damage/defect/reactivation has a corresponding charges.
True
False
If sim serial number is unreadable, ask customer to provide lost sim requirements the escalate/endorse to RM/ARM.
True
False
For sim upgrade, sim activation must be done via self service.
True
False
Notarized affidavit of loss must have the following details: Customer Name, Citizenship, Age, Address and Customer Signature.
True
False
For prepaid lost sim, ask customer at least 1 of the verification questions.
True
False
For postpaid lost sim, the following are verification questions except one.
Complete billing address
Frequently called number
Latest overdue balance
Recent SAL transaction details
If customer is insistent to retain his/her number, ask for necessary requirements and endorse to RM/ARM.
True
False
Prepaid change sim is required for system checking.
True
False
Service specialist encourage customer to purchase new sim if the sim is already expired.
True
False
If the customer is unable to receive upgrade code and does not want to use the self service sim activation, call or sent text to the prepaid number requested to be upgraded.
True
False
No need the actual sim if the sim is defective.
True
False
For prepaid POID requirements, it should be 2 government issued IDs.
True
False
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