Avail Training 12/11
Can a Borrow Opt of a Upgrade.Downgrade?
Yes
No
Maybe?
Which Lot just got QR Codes?
BWI
LAX
DAL
PHX
PHL
DFW
Which Location can the customer text for a shuttle?
Philly
Denver
Los Angeles
Miami
Nashville
Atlanta
In order to view the oldest case first which title should we select to filter the tickets?
Contact Name
Date Opened
Last Modified
Subject
All of the above?
True or false! We can label a chat as a disconnected caller if no contact info is present?
True
False
How do we want to handle tickets by types of tickets?
Open,New, Pending
Pending,New, Open
New,Pending,Open
Pending
True or False! Pending cases do not have to be filter by oldest tickets
True
False
Should APLO & AP Refer a friend be escalated to Tier 3 or TS?
Tier 3
TS
Neither
What is the inquiry specific type for refer a friend tickets?
Other
Promotion
Promotion Confirmation
Tier 3 fills out
Do we have talk paths for failed reviews?
Yes-located within KB
No-Escalate to TS
Yes-but we still escalate
Not sure
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