PB Empowerment

An engaging illustration that represents banking professionals assisting clients effectively, featuring elements like call center operations, digital tools, and teamwork in a modern office setting.

PB Empowerment Quiz

Test your knowledge and skills in PB empowerment with our engaging quiz designed specifically for professionals in the banking sector. This quiz covers essential topics that will help you assist clients effectively, especially during degraded service situations.

Key Features:

  • Multiple choice questions
  • Instant feedback on answers
  • Relevant to current banking practices
11 Questions3 MinutesCreated by HelpingHand456
Name:
The following are skills to assist during degraded services except for:
Captured Card Blocking
ATM Complaints
UID Retrieval
NOTA
Preferred/Private Segments should be provided with the needed assistance 24/7. True or False?
True
False
Calls received under PW Reset Split should be assisted by?
Certified PB1
PB2
Both
If no available officers to facilitate PW Reset, what is the applicable handling?
Advise to call again
Create Call back Req SR
Do we assist clients received in Lost Card split even if concern is International Withdrawal Access?
Yes
No
Emporary Banking Schedule effective April 13, 2021:
9:00AM – 4:30PM
9:00AM - 3:00PM
9:00AM - 4:00PM
A database that is used to check BPI and BFB branch details
Infobase
Knowledge Base
ATM Profile
CICS Region to access BPI accounts?
GPA/EPA
GP3/EP3
CICS Region to access BPIFB accounts?
GPA/EPA
GP3/EP3
Screen to command after initial login on GPA/GP3:
TSSO
PCSN
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