Patient Care Compliance Quiz
Patient Care Compliance Quiz
Test your knowledge on essential patient care compliance protocols and guidelines. This quiz covers vital aspects of patient privacy, order processing, and communication standards in a healthcare setting.
Challenge yourself with questions that include:
- HIPAA rights and patient information management
- Order tracking and patient inquiries
- Adverse event documentation
You need the first and last name of a patient to speak to the authorized representative
True
False
What is the final status/substatus/disposition on a completed order
Complete/finalized/shipped
Complete/finalized/submitted to fulfillment
Complete/finalized/done
The authentication process helps protect the patients HIPPA rights
True
False
If a patients son calls to report an AE, you will document this under the pateints account
True
False
If AE or PQC calls in via phone, you will warm transfer the call to:
MTG
Pharmacy
HCO
MIG
You dont transfer and mark the call completed
If a patient calls to find out the tracking number for their order you:
Transfer to pharmacy
Look in the orders to locate tracking number
Tell them wait for it to show up
They must contact their HCO
You can only authenticate an HCO by their SLN
True
False
What is the number to the MIG
888-239-8214
510-496-3644
506-965-8855
866-632-9654
All AE phone calls are listed under the General Program Inquiry
True
False
What is the document number for the Order and Dispense
CWI-5-22a-EVK
CWI-1-22a-EVK
CWI-6-22a-EVK
CWI-3-22a-EVK
The dispense quantity is only required on the initial order
True
False
What is the status when the original order is created
In Process/processing/Started
In Process/processing/Order Started
In Process/processing/in fullfillment
In Process/processing/Closed
The patients mailing and shipping address will auto populate for the order shipping details
True
False
The callers first and last name is required on a general program inquiry AE
True
False
When creating an order line item,what field do you click on:
Generate outbound corespondense
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