IDT System Issues/Errors

Create an image showing a person interacting with a computer, looking concerned while viewing error messages on the screen, in a modern office setting, with a focus on technology and troubleshooting.

IDT System Issues Quiz

Test your knowledge on how to effectively handle IDT system issues and errors in our short quiz. Make sure you're prepared to assist clients with accurate information and troubleshooting techniques.

Three engaging multiple-choice questions
Score points for correct answers
Improve your understanding of IDT procedures

3 Questions1 MinutesCreated by ResoluteGuide124

What are you going to do if you were prompted to input the clients full SSN?

Clear Cache and Cookies.

Check your internet connection is working properly.

Validate clients information Name and Address and update clients Zoho CRM profile if needed.

What will you do if this system message prompt your screen after IDT "No Report Analysis Found"

Temporarily Disable CDN or Firewall.

Let client contact Experian customer support/through IVR and request for his/her credit report to be unfreeze.

Disable any browser extensions or add-ons

What to do if you encounter IDT System Issues/Errors?

Ignore and move on to the next lead.

Apply necessary IDT System Issues/Errors work around.

Drop a message to Sproutfin PH Group chat about IDT System Issues/Errors encountered.

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