Knowledge Check

What should be our ticket status if a ticket was tagged to a known bug?
Solved
Pending
If you encounter issues in your admin tools (i.e. Nova phone, Transfer Money tool, etc), you should report it by clicking 'Report A Bug' button.
True
False
What's the correct investigation flow before you can consider something is a bug?
Review > Replicate > Monitor > Troubleshoot > Gather Evidence > Submit
Review > Replicate > Troubleshoot > Monitor > Gather Evidence > Submit
Review > Troubleshoot > Gather Evidence
Review > Troubleshoot > Gather Evidence > Submit > Monitor
When reporting a bug, this step will allow you to select a known bug that could be related to the issue.
Add Evidence
Check for duplicates
Bug Title
Bug Description
Host claims they could not access their Transaction History due to an error. After following the investigation process thoroughly, you've decided to submit a new bug. Three hours later, the host sends you a message that the issue is fixed. What's your next step?
Ask user if it's okay to close the ticket. If user confirms, then ticket should be solved.
Acknowledge but still wait for PS to respond to the bug report.
Thank the user and provide coupon as compensation for the inconvenience.
Advise user to submit a feedback about the experience.
0
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