CIS - ITSM 2 | Take the Quiz

Which Agent workspace feature gives agents automatic search results that show possible solutions for records they open?

Which capability provides visibility to data joined between multiple tables?

When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

Email is rejected and auto-reply sent to sender

New interaction is created from the message

New incident created from the message

New case is created from the message

The Problem table is extended from what table?

Major Incident

Problem Task

Outage

Task

In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.

They are automatically closed

They are automatically canceled

They are automatically assigned to the Change assignee and closed

An error displays, requiring that the Tasks be closed before moving to Review

How do you describe the relationship between a Knowledge article and a Knowledge base category?

Articles can be published to a category and subcategory

Articles must be approved by the selected category owner

Articles must be published to at least one category

Articles can only be published to one category

What would you use to create a New Hire Employee request which would allow you to order your workstation and company mobile?

What will be the next state when the "Request Approval" button is clicked in normal change form?

Approval Requested

Open

Authorize

Assess

Which of the following roles can delete a CAB definition?

Cab_manager

Itil_admin

Change_manager

None of the listed answers

Which one of the following variable types in NOT supported in mobile?

Multiple Choice

Date/Time

Reference

Lookup Select box

CIS - ITSM 2

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