General MS Quiz In Preparation for the Final Exam
General MS Knowledge Quiz
Test your knowledge and prepare for your final exam with our General MS Quiz! This quiz covers essential topics including medical specialties, patient interactions, and key practices in healthcare. It’s designed to help you reinforce your understanding and readiness for the exam.
Key Features:
- Multiple choice questions on various medical specialties
- True or False questions to challenge your reasoning
- Practical scenarios to improve your communication skills
True or False: When effectively searching for a class in services, we only use the next button until we find the information we need.
True
False
Which of the following would we not automatically provide the caller during a physician referral?
Whether or not the physician is Board Certified
Office Hours of the physician
Physician’s Specialty
Physician’s Office Phone Number
Which main tab would you go to in order to find a list of referrals the caller has been previously given?
Services/Classes
Caller
Facility
Physicians
What is a good rebuttal for when the callers ask why you need to get his/her mailing address?
"We may send you a thank you/confirmation letter with the information we discussed on this call today."
"We like to send you newsletters and frequent updates."
"So I can locate a physician for you."
"We require addresses in order to better assist you."
What is a good rebuttal for when the callers ask why you need their date of birth?
"We want to know how old you are."
"You may be too old for our services."
"Some of our physicians/classes are geared towards specific age groups."
"You must be above a certain age to use our services."
Which of the following is a good searching phrase to use to fill dead air?
"Hold, please."
"I'm going to place you on hold."
"Please, wait."
"Would you mind holding for 1 to 2 minutes while I locate that information for you?"
When in doubt, _________ ________ ________ during OJT for assistance.
Pop and lock
Leave for home
Raise your hand
Call your supervisor
Which of the following are all five sub-tabs on the Caller main tab?
Caller Information, Patient, Patient History, End Call, Questions & Answers
Search, Results, Physician Info, Office Info, Appointments
Map, Caller, Facility, Services/Classes, Physician, Payment
End Call, Search, Office Info, Patient History
Which of the following are all five sub-tabs on the Physicians main tab?
Caller Information, Patient, Patient History, End Call, Questions & Answers
Search, Results, Physician Info, Office Info, Appointments
Map, Caller, Facility, Services/Classes, Physician, Payment
End Call, Search, Office Info, Patient History
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