Change Communication
Mastering Change Communication
Welcome to the "Mastering Change Communication" quiz, designed to enhance your understanding of effective communication strategies during organizational changes. This quiz will help you identify key concepts that promote clarity and minimize misunderstandings in a changing environment.
- Assess your knowledge of change communication principles.
- Learn about common biases that affect employee perceptions.
- Explore techniques for fostering emotional engagement throughout organizational transitions.
Effective communication requires what (pg. 196)
Attention to well defined words associated and specific to the organization
Press releases and media attention
Newsletters, emails, townhalls, and working groups
Select the five goals for change communication (pg. 196)
Clear and consistent messages
Compliance to managers and leaders
Motivate employee support
Encourage higher efficiency and discretionary effort
Clear understanding change benefits
Limit misunderstandings and rumors
Preserve leader and management reputations
Align employees to company's goals
Why might managers be reluctant to communicate during early stages of change? (pg. 197)
Focus is on the change and not the people
Risk causing concern when there are few answers or reassurances
Leaders have instructed complete silence on the issue
Incapable managers are hesitant to communicate
When formal communication channels are not effective, how do people fill in the gaps? (pg. 199)
They ask their leaders questions
They listen to rumors and conjecture
They conduct research
They look at annual reports
This is the tendency for people to pay attention only to information that confirms their beliefs (pg. 200)
Confirmation Bias
Status Quo Bias
Availability Bias
Bandwagon Effect
This is the tendency to keep things the way they are (pg. 200)
Confirmation Bias
Status Quo Bias
Spurious Bias
Bandwagon Effect
This is the tendency to perceive the more memorable info as the most significant (pg. 200)
Availability Bias
Confirmation Bias
Spurious Bias
Bandwagon Effect
The more people come to believe something, the more others join (pg, 200)
Availability Bias
Bandwagon Effect
Status Quo Bias
Spurious Bias
What are three ways to achieve emotional engagement? (pg. 202)
Actions and Symbolism
Company-wide memos
Analogies and Metaphors
Synergies and Efficiencies
Creating Compelling Stories
Recording Individual Concerns
What are the two components of dialogue? (pg. 204)
Talking and hearing
Listening and voicing
Body language and eye contact
This is required in order to measure the reach of and response to dialogue (pg. 207)
Feedback
Empirical Research
Active Engagement
Opinion polls
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