To CCEC or Not To CCEC....that is the questions
To CCEC or Not To CCEC
Test your knowledge with our engaging quiz on the CCEC process! Designed for individuals involved in customer service and sales, this quiz covers various scenarios and best practices.
- Learn about handling lead statuses
- Understand when to use CCEC
- Enhance your customer communication skills
Appointment is scheduled to happen today - the Same Day the customer calls requesting to cancel/reschedule their appointment.
What do you do?
Which of the following reason requires a CCEC
IBC to cancel/reschedule an appointment for today (today's date).
IBC to cancel/reschedule an appointment for a future date
IBC to change appointment time for future date
OBC to confirm an appointment and customer wants to cancel/reschedule. What do you do?
Cancel/Reschedule lead
Send email to branch
Open a CCEC?
Add Lead Notes
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