Rajwinder singh

A collage of a luxurious hotel lobby, a busy front desk receiving guests, and a conference room in use, capturing the essence of hospitality management.

Hospitality and Management Knowledge Quiz

Test your knowledge of hospitality and management concepts with our comprehensive quiz!

From pricing strategies to guest relations, tackle questions that reflect real-world scenarios in the hospitality industry.

47 challenging questions
Multiple-choice format
Immediate feedback on your answers

47 Questions12 MinutesCreated by ManagingGuest42

Angry guests can be modified

False

True

Guarantee fees for non smoking room

True

False

A road warrior businessman

False

True

Pressure to balance municipal budget and visitor bureau CVPs

False

True

The price occupancy mix is a management decision

False

True

Online sites that offered distressed room inventory deeply discounted rates refers to ''opoque''

False

True

Central reservation offices CROs

Can be accessed by 800

Are located outside of the United States

All of the above

Hurdles pricing is the term given to competitive environment

False

True

Which one of the following is not one of the four GDS

Sabre

Galileo

THISCO

Worldspan

The ADA

Refers to any state law that deals with drug addiction

Requires 48 hours notice before drug test

None of the above

Most bagged mix up and delays come from assigning tour

False

True

Under state law innkeeper [hotel owners and managers] are responsible for full valuable

True

False

''float'' refers to

Swimming gadget

Fee that foreign money exchange

Time between the extension of credit

Distribution of charges between master account and guests personal account

Split folios

Direct billing

Credit accounting

Room charges for conventions manager most likely conventions A folio

False

True

It makes sense that commissionable business turned away during peak

True

False

Terminology is confusing between the word ''floor'' applied to the maximum amount not the minimum

True

False

Cash received minus cash paid out is

Net cash receipt

Drop

Cash short

Starting bank

A skipper is a

Nickname given to the hotel GM

Guest who leaves without paying his bills

Guest who charges bar drinks to the room folio

Which of the following would more likely to be a city ledger guest?

Visa card

Trade association

Bridal party

All of the above

A registered guest who pays cash for drinks in the bar becomes a city ledger guest

True

False

Typically city edger guests are billed immediately, transient ledger guests are billed in 10 days

False

True

An example or an asset as

Taxes collected and due to be paid to municipal government

Accounts receivable due from guest

Room sales

Allowances are

Awarded guest service agents who achieve certain goals

Reduction in the amount owed on a folio

Admissions to private parties on the banquet floor

If a hotel has DCC system folios can be calculated in foreign currency even if payment is still made in dollars

True

False

Split folios are used for

Casino high rollers

Frequent guest members cashing in points

All of the above

Trade advertising contacts are also called

Reciprocal trade agreement

Out traders

Due bills

All of the above except C

Bedbugs are very costly

Destruction of furniture and bedding

Bedbug sniffing dogs

Use of DDT on the bedding

Training to housekeeping staff

Reservation and room booking by mobile app

False

True

Field management was initially introduced in 1960

True

False

If a members of a convention group are offered a range of rates, the rate quote is said to be

Flat rate

Rack rate

Run of house rate

Spread or sliding rate

Which hotel chain has won two Malcolm awards for quality?

Ritz carlton

Hyatt

Sheraton

Strategic accounts manage meant refers to

The general manager focus on upcoming reservations

One sales manager representing all hotels within entire chain

Front desk's staff attention to all in guest folios

In order to retain some sense personalized service when confirming a reservation do not provide confirmation numbers

Over the phone

Via email

By letter sent by mail

None of the above since all are used to confirm reservations

Unionize hotel workers are concentrated in the prairie states and the southeast

False

True

TQM

Overlook mistake made by employee

Does away the review evaluation

None of the above

Eyeball to eyeball

Quality circle

Who knows why?

Moment of truth

Yield managers are responsible for

Increasing room rates as occupancy rates

Determining the mix between properties

Increasing the staff to guest

Since yield management is based on unique characteristics it can be successful strategy

High fixed and low variable costs

Seasonality of demand

Flexibility of room supply

Both a&b

In the context of this chapter social coding is NOT used for the following type of reservation

Travel agent bookings

VIPs

Walk inns

Group affiliations

It is standard procedure to offer rate discounts to

Senior citizens

AAA members

Uniformed personal

All of the above

Quality management gains greater attention only during economic upswings

True

False

Assume a sale manager had to choose between extending credit

True

False

Due bank is called

Difference returnable

Due bill

You owe me

All of the above except B

Acting to their host, innkeepers are excepted to and do cash personal checks

True

False

There is one folio for each person staying in the hotel

True

False

Hotels offers numerous services that is the balance of guest folio

True

False

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Rajwinder singh

Hospitality and Management Knowledge Quiz

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