Hotel Organization & Department's Role
Hotel Organization & Department's Role Quiz
Test your knowledge on the various roles and responsibilities within the hotel industry with our engaging quiz! This quiz features 25 multiple-choice questions designed to assess your understanding of hotel operations.
- Learn about key positions in hotel management.
- Understand the specific duties of different departments.
- Challenge yourself and improve your expertise in hospitality.
Who is the person taking responsibility for all aspects of operations at the hotel, to day-to-day staff management and guests?
Owner
General Manager
Director of Sale & Marketing
Director of Finance
The professional person who specializes in making desserts, especially cakes and pastries.
Butchery Chef
Asian Chef
Pastry Chef
Western Chef
The person who are responsible for hiring, developing and looking after employees
Trainining Supervisor
Nurse
Human Resource Officers
Secretary
The person who documents all revenue that a business receives.
Revenue Manager
Purchasing Manager
Income Audictor
Financial Controller
___________are the persons who are responsible for the overall sales activities of the company.
Financial Controller
Reservation Manager
Sale Executive / Sale Manager
Front Office Manager
__________will take orders and delivers food to customers. They can also help the customers by recommending the best food in the restaurant or cafe.
Hostess
Waiter / Waitress
Bartender
Cashier
_______is person who assist the housekeepers by removing the trash and soiled linen from the guest as well as deliver linen from the laundry to the floors, including armoires, as needed.
Room Attendant
Public Attendant
Housekeeping's Coordinator
Housekeeping's Runner
______is responsible for all maintenance issues within the hotel to deliver an excellent Guest and staff experience while performing daily checks, repairing equipment, and coordinating renovation projects.
Duty Engineer
IT Officer
Gardener
Security Officer
________is responsible for the general supervision of a fitness center, who typically welcomes guests and works to ensure that they have a safe and enjoyable experience.
Pool Attendant
Public Attendant
Gym Attendant
Baby-Sitter
_____is responsible for monitoring the security operations for any organization or company.
Housekeeping Manager
Security Manager
Front Office Manager
Transporation Manager
_______is person who maintain the implementation of projects relating to a company's software, hardware, networks, or other IT systems.
IT Officer
Engineer
Cost Controller
Duty Manager
Guest needs an ice bucket:
Housekeeping Coordinator
In-room dinning attendant
Cold Chef
Purchasing Officer
Guest asks for clean the trash at room:
Hostess
Steward
Bellman
HK Coordinator / Attendant
Guest asks for clear the dirty dishes after meal had finished at room:
HK Coordinator / Attendant
In-room dinning attendant
Steward
Doorgirl
Guest informed the TV Signal is too weak:
IT Officer
Engineer
Both is correct
Both is incorrect
Guest would like to book reserve a place for dinner outside of hotel. Who can assist guest accordingly?
Reservation Agent
Hostess
Concierge
Guest Service Agent
Driver
Waiter / Waitress
Guest asks to check internet connection at room?
Engineer
IT Officer
Both is incorrect
Both is correct
Guest call to verify about the MICE group's information incoming next month.
Sale Manager ( Who is incharged)
Reservation team
GSA
All is incorrect
An company would like to inspect and discuss about meeting rooms rental.
Sale & Marketing team
Reservation Team
Front Office Team
Banquet Team.
An FIT guest would like to have his Business Travel Slip stamped:
Reservation Agent
GSA
Human Resource Officer
Security Officer
Guest ask for investigation about his lost watch at the room:
Duty Manager
Security Manager
Housekeeping Manager
All are related to the issue.
Who will prepare breakfast take-away box for guest?
Waiter / Waitress
In-room dining Attendant
Breakfast Chef
Steward
Guest informs he have lost a suitcase at Cam Ranh Airport?
Service Center
Duty Manager
Concierge Team
All arecorrect
Guest ask for assistance in priting 4 copies of his document
GSA
Bellman
Doorgirl
All are correct.
Guest inform the safety box is out of battery.
Engineer
IT Officer
Bellman
Security Officer.
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