CRM + Tax Free
Maximize Your CRM and Tax Free Knowledge!
Test your understanding of Customer Relationship Management and Tax Free processes with our quick and engaging quiz. Whether you're a beginner or looking to refresh your knowledge, this quiz is perfect for you!
- 10 multiple choice questions
- Instant feedback on your answers
- Improve your knowledge in CRM and tax refunds
What does CRM stand for?
Customer Relationship Manager
Client Relationship Manager
Consumer Relationship Manager
Client Results Manager
What is the tax free % refund which is due to the customer?
20%
10%
11%
12%
What is our current CRM rate YTD?
70%
74%
90%
55%
How can you claim your tax free back?
Cash
Debit Card
Credit Card
All 3
Name a benefit of CRM to the customer
VIP extra discount
£50 birthday voucher
Extended warranty
All three
Do we need to see the customers passport at the till?
Yes
No
Unsure
What do Hannah & Denika target for CRM weekly?
85%
75%
90%+
100%
What company is our tax free with?
Global Blue
Planet
Depends on the airport
Michael Kors
What do we need to register a CRM at the till?
Name + Email
Name, Email and Postcode
Name
Full details
Which nationality claims the highest amount of tax free back?
China
UAE
Qatar
USA
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