Rebbutals

I AM BUSY RIGHT NOW…

Okay Mr. Customer, I completely understand your concern but may I know why you are not interested? Wait for the customer to give his objections and then handle accordingly.

I am calling from Skyserve, we cover you for unlimited call service, unlimited repairs and replace you with a brand new remote control absolutely free of charge. So could you please help with the color of your sky box …?

I’m calling from Skyserve based in London. I am calling with regards to your sky box which you had for more than 1 year right? Great, today we can offer you a fully comprehensive cover for ….. From our company Skyserve and you will be benefited from…… (Mention all the benefits)

I am sorry to bother you at the wrong time; however, if you can give me two minutes of your precious time, I will quickly explain how this cover will benefit you; so MR …. Can I ask you, are you currently insured with anyone else for your sky box?

Okay Mr. Customer, I completely understand your concern but may I know why you are not interested? Wait for the customer to give his objections and then handle accordingly.

I JUST DON’T HAVE THE MAINTENANCE, WILL YOU PROVIDE ME?

Okay, that’s nice. May I know with which company are you with? Oh, alright. We do provide better services like: unlimited call outs, repairs and replacement, fast response time, no excess charges for it, no tie in’s and one of best benefit. Where in if anything goes wrong with your dish or sky box due to weather damages our company will repair it for free of charge. So mr/mrs… may I ask how much are you paying with your existing insurer?

Alright, all of our customers know that price is really the best part about partnering with us. You will have uninterrupted services with this minimal premium amount. There are no excess or hidden charges. You can pay us as per your convenience.

We got your contact details from the UK data mining company and I am calling from SKYSERVE, and we search in the market to get the best service price for the customer having Sky Box and we cover unlimited call service, unlimited repairs and replace you with a brand new remote control absolutely free of charge. So could you please help with the color of your sky box …?

You are using the sky box for more than one year, right? Are you aware that your initial manufacturer’s warranty has been expired? The reason of my call is that we are offering you a discounted maintenance cover for just £… from our company SKY SERVE.

That’s fine, may I talk to the concerned person? (if not available now : ) when can I speak to him/her?

-- I really do understand where you are coming from sir/ma'am especially that there are scammers calling us right? But you don't need to worry ma'am/ sir our server is secure and we are not allowed to copy nor paste any information from our customers since it can jeoperdize our work as well.

- yes you can definetly do that one sir, because I understand that it's really hard to trust someone with your information right away, gdpr however the good thing about this is you are able to pay without going out especially right now, it's pandemic it is very dangerous to go out just to pay for it which we can just do it on the phone with my assistance. 02034886272

σ� WHERE ARE YOU CALLING FROM?

Which card would you like to use today? FOR US TO BE ABLE TO RENEW YOUR INSURANCE. May I have your card number Can you provide me the CVV Code at the back of your card please? (except AMEX) and can you provide me the first and last name and billing address associated to the card please? The expiry date of your card?

Sorry for the inconvenience caused, I will make sure your name and number is taken off from our database right away. Sorry … Thanks You.

Now Mr. Customer you are never too old and age is nothing but a number. However, the hassle of sorting out an engineer or figuring out the problem is not something you would like to go through. We will take care and organize an engineer on your behalf who will be with you and remedy your problem within 24-72 hours plus we don’t take any additional charges.

If you don’t cancel your previous direct debit, you need to pay simultaneously for old and new cover and I don’t want you to pay to loss for the same thing and that why I am requesting you to call up your bank and cancel the old cover.

HOW CAN I TRUST YOU THAT YOU ARE CALLING FOR Skyserve?

I absolutely understand your concern mam/ sir .We will setup a password on your account so if we contact you in future, you can be sure that it’s our company calling by asking you to quote this password.

Okay, that’s nice. May I know with which company are you with? Oh, that’s a good company. We are providing some services like : unlimited 24 hours call outs, repairs and replacement, fast response time, no excess charges for it, no tie in’s and many more. We are the only service provider across UK who covers the weather damages as well.

Thant’s fine, may I ask with whom you have insurer your sky box? (If customer is not aware) that’s not a problem, do you have your bank statements around, could you grab one for me, I can hold the line for you …. (If the customer can’t reach out for BS)…..not a problem at all mam/sir… let me just compare the benefits and I believe you are paying around £ for your cover from …right? …but with us you will be getting a fully comprehensive cover just for XYZ and you’re covered for …. (All the benefits)

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