Debt quiz

A quiz about debt management, showcasing various scenarios like child support, tax fraud, and financial hardship, with a background of a calculator and financial documents.

Debt Management Quiz

Test your knowledge on debt management and support arrangements with this engaging quiz! Whether you’re in the finance sector or just looking to understand the complexities of debt, this quiz will challenge your insights and understanding.

10 thought-provoking questions
Multiple choice and checkbox format
Learn about debt management processes

10 Questions2 MinutesCreated by ResolvingDebt101

Gabriella called to say that she has child support arrears and that she needs to set up an instalament arrangement for the same. What will you do ?

Transfer the call to Gb

Follow debt calls start here and set up the arrangement yourself

Transfer the call to child support.

Advice to write in

Lucinda called you to say that she was a nop for Ahmed and that she no longer works with him. She has received an email in the post asking her to get in contact with IRD regarding the unpaid debt. What would you do?

Ahmed needs to call us

You can delete her as a nop on his account

You receive a call with someone providing anonymus information about some tax fraud. What will you do?

Take the details and forward it to your TL

Get as much information as you can get and then start investigating it.

Transfer the call to the TAX fraud urgent calls line

Transfer the call to the anonymus line

Patricia davis called to say that she needs to change her name to Patricia Moore as she is now married. What will you do?

Advice her to go to Births Deaths and Marriages

Make the change in Start

Advise that she needs to submit a marriage cert

Ask her to get the husband to call and confirm that she is his wife.

You receive a call from a person you know what would you do?

Pretend you dont know them and investigate the account

Transfer the call

Ronald calls you and you check Cag. The total INC debt is $48900. What will you do?

Transfer the call to Gb.

Since the amount is too high you cannot deal with it at the contact centre level and so advice tp to write in.

Set up the instalment arrangement

Set up an Appointment

Siddhant calls you to say that he cannot affort to pay the debt he has o $200 even if his inocme in cayd is $50000

Consider hardship and write off the debt

Follow debt calls start here KB page

Follow hardship relief KB page

Advice, "Your income is too high to get a hardship relief."

Sofia receives an interview call from N and M enterprises and she wants you to give her their physical address from the IRD records so that she can attend the interview

Check CRD and give her the details

Decline unreasonable request.

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