Debt quiz
Debt Management Quiz
Test your knowledge on debt management and support arrangements with this engaging quiz! Whether you’re in the finance sector or just looking to understand the complexities of debt, this quiz will challenge your insights and understanding.
- 10 thought-provoking questions
- Multiple choice and checkbox format
- Learn about debt management processes
Gabriella called to say that she has child support arrears and that she needs to set up an instalament arrangement for the same. What will you do ?
Transfer the call to Gb
Follow debt calls start here and set up the arrangement yourself
Transfer the call to child support.
Advice to write in
Lucinda called you to say that she was a nop for Ahmed and that she no longer works with him. She has received an email in the post asking her to get in contact with IRD regarding the unpaid debt. What would you do?
Ahmed needs to call us
You can delete her as a nop on his account
You receive a call with someone providing anonymus information about some tax fraud. What will you do?
Take the details and forward it to your TL
Get as much information as you can get and then start investigating it.
Transfer the call to the TAX fraud urgent calls line
Transfer the call to the anonymus line
Patricia davis called to say that she needs to change her name to Patricia Moore as she is now married. What will you do?
Advice her to go to Births Deaths and Marriages
Make the change in Start
Advise that she needs to submit a marriage cert
Ask her to get the husband to call and confirm that she is his wife.
You receive a call from a person you know what would you do?
Pretend you dont know them and investigate the account
Transfer the call
Ronald calls you and you check Cag. The total INC debt is $48900. What will you do?
Transfer the call to Gb.
Since the amount is too high you cannot deal with it at the contact centre level and so advice tp to write in.
Set up the instalment arrangement
Set up an Appointment
Siddhant calls you to say that he cannot affort to pay the debt he has o $200 even if his inocme in cayd is $50000
Consider hardship and write off the debt
Follow debt calls start here KB page
Follow hardship relief KB page
Advice, "Your income is too high to get a hardship relief."
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