Sick Quiz
Sick Quiz: Test Your Knowledge
Welcome to the Sick Quiz, a challenging assessment designed to test your understanding of virtual queue management and related concepts. This quiz consists of 10 carefully crafted questions to evaluate your expertise.
- Interactive multiple-choice questions
- Check your knowledge on industry terminology
- Discover areas for improvement
What is a virtual queue?
A group of agents in a queue who take calls
The leads waiting to be dialled
A way for customers to hang up but keep their place in the queue
How long it takes before your online shopping is delivered
Where would you change wrap time?
CTU Admin
Settings
App Config
Calling parameters
Where would you check what changes have been made to the dialler?
Auditing
Logs
System activity
Record history
What is a sysoi?
System Down
Operator Intercept
A Dropped Call
Abandon
Which is the correct sip address for the support dialler?
Msdsip.maxcontact.com:5061
Maxsupportsip@maxcontact.com
Supportsip@maxcontact:5080
. City View House, 5 Union Street, Manchester, M12 4JD
What Does IVR stand?
Inbound Virtual Route
Integrated Voice recognition
Interactive Voice Response
Important vehicle registration
Where would you change the scrolling text on a dashboard?
Dashboard designer
Wallboard manager
Ticker admin
Table creator
Who is in charge of projects?
Dan Rothery
Tom McGarry
Bram Borne
Gareth Sandbach
How would you block a number from calling inbound?
Import DNC
Inbound numbers
Inbound blacklist
Settings
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