Is the ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them.

The first law of business is to take care of the customers.

Making improvements in quality has become an important management idea in recent times.

Companies strive to produce goods or services as quickly as possible, using few employees and raw materials as possible.

CHALLENGE # 1

The challenge to the manager of the near future is to maximize the contributions of employees diverse in gender, age, race, and ethnicity. Some scholars think that diversity and variety in staffing produce organizational strength.

Gestures and symbols don’t have the same meaning to everyone throughout the world. Not understanding such differences can affect how well organizations manage globally.

E-Commerce or Electronic Commerce – the buying and selling of goods or services over computer networks – is reshaping entire industries and revamping the very notion of what a company is.

Ethical behavior is not just nicety; it is a very important part of doing business.

Regardless of how well paid you are, you have to consider whether in meeting the organization’s challenges you are also meeting the challenge of realizing your own happiness

The process of setting goals, and determining the appropriate action to achieve the goals of the company.

The process of allocating and arranging both human and other resources through a formal structure of tasks and authority so that plans can be carried out successfully

The process of guiding and motivating employees to accomplish company's goals.

The process of regulating company's activities so that actual performance conforms to the goals and standards set at the planning stage.

Is that part which is primarily concerned with human resource of organization. (Brech)

T is the planning, organizing, compensation, integration, and maintenance of people for the purpose of contributing to organizational, individual and societal goals.” (Flippo)

It is the logical and systematic approach of formulating the objectives, programs, policies, procedures, budgets, rules and regulations, and other types of plan.

€� It is the arrangement and relationship of jobs and position which are necessary to carry out the personnel programs as determined by top management.

It is concerned with the guidance of all efforts toward a stated objectives. It is making decisions and giving order

- It is a method of getting people in an organization to work together harmoniously to achieve a common goal with minimum expenditure of effort and materials.

- It involves the checking or evaluation and measurement of work performance and comparing it with planned goals or objectives and making the necessary corrective actions so that work is accomplished as planned.

It is concerned with recruitment, selection, hiring, and placement of employees.

It refers to the employee’s acquisition of knowledge, development of skill in the job, and proper work attitudes.

Managers interact with people inside and outside their work units: figurehead, leader, and liaison activity

The most important part of a manager’s job is handling information because accurate information is vital for making intelligent decision: monitor, disseminator, and spokesperson.

Managers use information to solve problems or take advantage of opportunities: entrepreneur, disturbance handler, resource allocator, and negotiator

You perform tasks that represent your company. e.g. tour visitors around the company, attend employees birthday parties, and present ethical guidelines to your subordinates.

You are responsible for the actions of your subordinates.

You must act like a politician, working with people outside your work unit to develop alliances to achieve organization’s goals.

You should be constantly alert for useful information, whether gathered from newspaper stories about the competition or gathered from snippets of conversation with subordinates you meet in the hallway. Important

Managers need to disseminate important information to employees, as via e-mail and meetings.

You are expected, of course , to be a diplomat, to put the best face on the activities of your work unit or organization to people outside it.

A good manager initiates and encourages change and innovation.

Unforeseen problems – from product defects to international currency crises – require you to be disturbance handler, fixing problem.

Because you’ll never have enough time, money, and so on, you’ll need to be an allocator, setting priorities about use of resources.

Working with others inside and outside the organization to accomplish your goals.

A person with ____ motivation wants to do a task for the pleasure involved in doing the task itself.

A person with ____ motivation wants to do a task in order to receive an external reward or avoid a punishment

If you don't do your homework you will get a detention. So, you do your homework to avoid the punishment.

You travel because the adventure is really exciting, not because someone give you money to do it!

You hang out with friends because it's fun to do, not because your're forced to.

If you eat your vegetables you will get your dessert. So, you eat them to get the reward.

Finding ways to deliver new or better goods or services.

The aim of ______ is to provide adequate supply of qualified individuals to fill the jobs in an organization.

The function of ____ is to obtain qualified personnel for different jobs position in the organization.

In ____ , the right person is recruited for the right jobs; therefore, it leads to maximum productivity and higher performance.

Is one of the most important functions of Human Resource Management in any of the organization. The objective of this training is to enhance employees’ skills behavior and expertise by putting them into learning new techniques of doing work.

Helps in updating employees’ skills and knowledge for performing a job which, at the end, results in increasing their work efficiency and increase the productivity of an organization. It ensures that employees oddness or eccentricity is reduced and learning or behavioral change takes place in a very structured format

Is something that moves the person into action & continues him in course of action.

Refers to the way in which urge, drives, desires aspiration, or needs direct or control or explain the behavior of human beings.

Is the planning, organizing, directing and controlling of the procurement, developments, compensation, integration and maintenance and separation of human resources to the end that individual, organizational and societal objectives are accomplished.

Is the design of formal systems in an organization to ensure effective and efficient use of human .

Is the strategic approach to nurturing and supporting employees and ensuring a positive workplace environment. Its functions vary across different businesses and industries, but typically include recruitment, compensation and benefits, training and development, and employee relations.

A _______ is also in charge of keeping employees safe, healthy, and satisfied. With proper HR management, workplace policies keep up with necessary protective measures and implementation and provide solutions to issues between team members, avoiding risk for the company and its employees.