WIRE REQUEST PROCESS - Assessment

What is a Wire Transfer?

On the Outgoing Payment Request (OPT) form there is information that is mandatory. Select the one that is NOT mandatory.

Payment instructions are provided by the Client and include the beneficiary and payment amount. The form used to relay payment instructions in called the Outgoing Payment Transfer form.

How can a wire payment request be initiated by the Client?

Once the Customer Service Officer – Origination receives an email request from the Client he/ she verifies the information on the Outgoing Payment Transfer (OPT) form prior to sending it to Processing

The Customer Service Officer – Verification reviews the OPT and enters the information in the Client Hub, creating a case.

When does the CSO – Verification conduct a Call Back? Select the correct answer(s).

There are three key elements to the Wire request process – Review, Process and Approve.

Each role is critical to the Wire Request Process. In the manual process the first person to work with the request is the Customer Service Officer – Origination. Place the process steps that they need to complete in the correct order.

When the Customer Service Officer – Verification needs to do a call back they can use the contact information found on the email with the wire request.

What system does the CSO – Processing access to identify any duplicate transactions from the date the wire was requested until today.

Who collects and files the vouchers and OPT forms at the end of the day?