TRAINLINE
Trainline Ticketing Quiz
Test your knowledge on the Trainline ticketing system with this interactive quiz! Designed to help you understand the rules and regulations surrounding ticket bookings, changes, and refunds, you can ensure a smooth travel experience.
Whether you're a frequent traveler or just curious about how Trainline works, this quiz covers key information:
- Ticket collection policies
- Voiding and refunding tickets
- Making changes to your booking
Once the booking is confirmed, where and when can tickets be collected?
Tickets can be collected anytime and from any of the stations.
Tickets can be collected from 2 hours after making the booking and can be collected any time prior to your journey from any of the stations.
Tickets can be collected anytime up to 30 mins before departure from any of the stations
Can tickets be voided ?
Yes, only on the same day of issuance
Yes, any can be voided for £10.00 fee
Yes, but only within 4 hours only on the same day of issuance
Yes, but only within 4 hours and ticket must be FUL ( not FIRM)
Changes can be made up to 90 mins before train departs
TRUE
FALSE
Can seats be changed after the ticket is confirmed?
Yes, for all tickets
Yes, except for issued tickets
Yes, except for issued Advance Single Ticket
Are all tickets refundable?
All tickets are refundable for a GBP10.00 fee
All tickets are refundable if cancelled within 28 days if their expiry date.
Yes, with the exception of Advance Single tickets, and only if cancelled within 28 days of the expiry date.
What´s required to collect a ticket at the self-service machine?
Collection reference or booking confirmation number
Collection reference of 8 digits (numbers & letters)
Any debit/cc and the 8 digits collection reference ( numbers & letters).
Your your cc and then booking confirmation
We can only retrieve bookings with booking confirmation or passenger name?
FALSE
TRUE
Is the Business ID a mandatory field to make a booking?
FALSE
TRUE
Check the correct statement
All tickets can be changed for a penalty
Advance Single Ticket allows date and route change for a GBP10.00 fee.
Tickets are not changeable
All tickets are flexible on travel dates and times.
If an issued ticket is refunded on the Trainline website there is no need to send the ticket by mail to Trainline
To create GK segment we must use PF Key 16, and then PFKey 17 to invoice.
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