Week 3: Shopify Billing Knowledge Check

Which of the following is not one of the three main Billing Systems used by Tapcart and Shopify?

Salesforce Opportunities

Salesforce Accounts

Shopify Charge

Tapcart Subscription

Where can you find the merchants invoice history?

In Toolshed under the Subscription section

In Salesforce under "Opportunity History"

Within the Shopify Charge Object under a "Recurring Charge Activated" Event

Within the refund spreadsheet

True or False: This merchant has an active subscription with Tapcart?

True

False

A merchant has had a mobile app outage and it Tapcart's fault. To satisfy the customer, you and your manager go to issue a credit for two months. When your manager inputs the credit, she inputs $2,400 to cover two months of an enterprise plan. What do you tell your manager?

A Shopify merchant is invoiced by Shopify on the 20th of every month. They activated their Tapcart subscription on the 3rd of the month, with a 7 day trial period. When will the merchant have their first charge appear from Tapcart?

On the 10th of this month

They will see it on the third of the month, but will be charged on the 10th.

On the 20th of this month

On the 20th of the next month

In all of the following scenarios, a Shopify Charge Event is created except for which?

When a manager manually generates a new subscription link

When a merchant declines the subscription link that was sent to them

When a merchant goes through the upgrade process, selects a plan, but then does not finalize their payment

When Eric manually creates a Tapcart Subscription

True or False: All of the Invoice History will be shown within one "Recurring Subscription Activated" Event even if a merchant has multiple of this type of event? See image above for an example.

True

False

You see that a merchant has no Tapcart Subscription in Toolshed. So, you check and notice they do have a Shopify Recurring Event Charge in Shopify. What is this called, and who should you contact??

Stuck Deal : CS Ops

Bug : Sahand

Broken Toolshed : Emmy

Skirt Deal : Sales Ops

Week 3: Shopify Billing Knowledge Check

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