Return Process

What is the first action you take when a buyer contacts us telling that the item they have received from the seller was not as described?
I check if the transaction has been rated
I cancel an item
I ask buyer for some photos of the item
I block the seller
When you ask for more clear photos of the item that was not as described you submit the ticket as...
Solved
On-hold
Pending
Open
What is the last step you take before accepting return request?
I check it with the seller
 
 
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