Red Pocket Mobile CDMA Assessment
Red Pocket Mobile CDMA Assessment Quiz
Test your knowledge on Red Pocket Mobile's CDMA services with our comprehensive quiz! This assessment will help you understand device compatibility, plan details, programming procedures, and more.
Features of the quiz:
- 10 questions covering essential CDMA information
- Checkboxes and multiple-choice formats
- Immediate feedback on your answers
Where do we check if the device is compatible with CDMA service?
RSSX
Www.goredpocket.com/activate
Sprint MVNO.com
My Syniverse
What are the correct descriptions for 4G LTE Plans (for LTE-enabled CDMA-compatible devices only).
$64.99 with UNLIMITED TALK , TEXT and Mobile Internet 6GB @ 4G LTE Speeds
$64.99 with UNLIMITED TALK , TEXT and Mobile Internet 4GB @ 4G LTE Speeds
$52.99 with UNLIMITED TALK , TEXT and Mobile Internet 4GB @ 4G LTE Speeds
$52.99 with UNLIMITED TALK , TEXT and Mobile Internet 3GB @ 4G LTE Speeds
If a customer has an active unlimited refill on the account and they will refill the same plan before the airtime expiration date, what will happen to the new refill?
The refill will be applied and will update the buckets and the airtime expiration date.
The refill will be applied on the Primary Balance.
The refill will not be applied and we have to process a refund for the customer.
The refill will be applied on the Reserved Balance.
What shall we say if the customer will ask if our CDMA service is working under Verizon network?
Please understand that due to contractual obligations with our underlying wireless network providers, we are unable to mention any by name. We work with *ALL* the best networks in America, so we are certain that you will have a great experience.
Yes we provide service using Verizon network.
No, we provide service using Sprint's network.
Please understand that due to contractual obligations with our underlying wireless network providers, we are unable to mention any by name. We work with *ALL* the best networks in North America, so we are certain that you will have a great experience.
When customer upgrades their phone from 3G to 4G, what information do you need?
Verizon CDMA SIM card
MEID/IMEI
Account Number
RPM CDMA SIM card
When we program device, what shall we do?
Dial *22890 (Activation) or Dial *228 (Activation) or Dial *22891 (PRL Update)
Dial *22890 (PRL Update) or Dial *228 (Activation) or Dial *22891 (PRL Update)
Dial *22890 (PRL Update) or Dial *228 (Activation) or Dial *22891 (Activation)
Dial *22890 (PRL Update) or Dial *228 (PRL Update) or Dial *22891 (Activation)
How to check reserved balance?
Login to My Syniverse> Search MDN > Click Bundle Management and you will see the RESERVE balance
Login to My Syniverse> Search MDN > Click Bucket Management and you will see the RESERVE balance
Login to RSSX > Search MDN > Click Bundle Management and you will see the RESERVE balance
Ogin to RSSX > Search MDN > Click Bucket Management and you will see the RESERVE balance
Other
Please Specify:
What is/are the parameters for device compatibility in CDMA?
No Verizon Prepaid
Verizon 3G Devices and 4G/LTE Devices
Devices must be inactive at least 30 days
Devices cannot be reported as Active, Lost, Stolen or as a Bad ESN
What will you do if the customer decides to use their reserved balance?
Advise the customer to wait until the expiration date
Disable plan > Refresh MYRPM > Change Plan
Deactivate > Reconnect > Change Plan
Change features > Refresh MYRPM > Change Plan
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