Red Pocket Mobile CDMA Assessment

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Red Pocket Mobile CDMA Assessment Quiz

Test your knowledge on Red Pocket Mobile's CDMA services with our comprehensive quiz! This assessment will help you understand device compatibility, plan details, programming procedures, and more.

Features of the quiz:

10 questions covering essential CDMA information
Checkboxes and multiple-choice formats
Immediate feedback on your answers

10 Questions2 MinutesCreated by ConnectingUser742

What are the correct descriptions for 4G LTE Plans (for LTE-enabled CDMA-compatible devices only).

$64.99 with UNLIMITED TALK , TEXT and Mobile Internet 6GB @ 4G LTE Speeds

$64.99 with UNLIMITED TALK , TEXT and Mobile Internet 4GB @ 4G LTE Speeds

$52.99 with UNLIMITED TALK , TEXT and Mobile Internet 4GB @ 4G LTE Speeds

$52.99 with UNLIMITED TALK , TEXT and Mobile Internet 3GB @ 4G LTE Speeds

If a customer has an active unlimited refill on the account and they will refill the same plan before the airtime expiration date, what will happen to the new refill?

The refill will be applied and will update the buckets and the airtime expiration date.

The refill will be applied on the Primary Balance.

The refill will not be applied and we have to process a refund for the customer.

The refill will be applied on the Reserved Balance.

What shall we say if the customer will ask if our CDMA service is working under Verizon network?

Please understand that due to contractual obligations with our underlying wireless network providers, we are unable to mention any by name. We work with *ALL* the best networks in America, so we are certain that you will have a great experience.

Yes we provide service using Verizon network.

No, we provide service using Sprint's network.

Please understand that due to contractual obligations with our underlying wireless network providers, we are unable to mention any by name. We work with *ALL* the best networks in North America, so we are certain that you will have a great experience.

When customer upgrades their phone from 3G to 4G, what information do you need?

Verizon CDMA SIM card

MEID/IMEI

Account Number

RPM CDMA SIM card

When we program device, what shall we do?

Dial *22890 (Activation) or Dial *228 (Activation) or Dial *22891 (PRL Update)

Dial *22890 (PRL Update) or Dial *228 (Activation) or Dial *22891 (PRL Update)

Dial *22890 (PRL Update) or Dial *228 (Activation) or Dial *22891 (Activation)

Dial *22890 (PRL Update) or Dial *228 (PRL Update) or Dial *22891 (Activation)

How to check reserved balance?

Ogin to RSSX > Search MDN > Click Bucket Management and you will see the RESERVE balance

Other

Please Specify:

What is/are the parameters for device compatibility in CDMA?

No Verizon Prepaid

Verizon 3G Devices and 4G/LTE Devices

Devices must be inactive at least 30 days

Devices cannot be reported as Active, Lost, Stolen or as a Bad ESN

What will you do if the customer decides to use their reserved balance?

Advise the customer to wait until the expiration date

Disable plan > Refresh MYRPM > Change Plan

Deactivate > Reconnect > Change Plan

Change features > Refresh MYRPM > Change Plan

What do we need in changing phone number?

Make sure that the phone number was not changed within 30 days.

Make sure that the ZIP code has the same market on the account.

We can use any zip codes the customer will provide.

Make sure that the phone number is not included in the overage list.

Red Pocket Mobile CDMA Assessment

Red Pocket Mobile CDMA Assessment Quiz

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