Vilo For ISPs Quiz

What is the first question you ask if an ISP does not see a Vilo network in the portal but they do see it in the app?

Did you scan into inventory?

Are you signed into the portal with your ISP account?

What is the firmware version of the Vilo?

How was your day today?

If an ISP assigned a network to a customer from the portal, but the customer did not receive an email with their temporary password, what is the reason?

A network cannot be assigned from the portal. It must be from the Vilo app. The Mac address can only be assigned to customers created on the Customers page within the portal.

The ISP entered the wrong e-mail for the customer.

The customer needs to check their junk folder.

The ISP needs to sign out of the portal and back in

The ISP does not see ISP features in the Vilo app. What do you do?

Ask if the app is up to date

Confirm that they are using the ISP account that they use for the Vilo ISP Portal

Suggest that the ISP sign out of the app and back in

Confirm if the ISP is a beta user or a normal user

The ISP forgot to scan their Vilos into the Vilo Inventory, and no longer have access to the routers or packaging

Tell the ISP that there is nothing we can do

Gather the MAC addresses and inform the ISP that we can generate QR codes for them

Suggest the ISP return to the customer's home so that they can scan the units

Ask the ISP to provide the serial numbers for the Vilos

Where do ISPs view network information in the Vilo ISP Portal?

The Wifi Networks Page

The Vilo Inventory Page

The Customers Page

The Settings Page

What feature or features do ISP accounts have in the Vilo app that normal users dont?

The ability to Scan Vilos and Assign WiFi networks to customers

The ability to perform a speed test

The ability to remotely configure a network

The ability to generate a QR code for a Vilo

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