EU SD KT Session Day 3
EU User Authentication Knowledge Quiz
Test your knowledge on user authentication and management practices in the EU. This quiz covers essential concepts and procedures that every employee should be familiar with to ensure smooth operations.
- Learn about authentication methods
- Understand escalation levels
- Familiarize with user management tools
1. What are the 3 factors used to authenticate users in Europe?
A) Employee ID + Telephone Number + Email address
B) Employee ID + Location + Phone Number
C) Last Name + Location + Email address
2. What does escalation level 1 means for an assignment group?
A) First escalation point for on call
B) First escalation point for status inquiry in regards to an open incident ticket which breached SLA
C) First escalation point for status inquiry in regards to an open incident ticket which breached SLA and for potential high priority tickets
3. How should a potential high priority ticket be escalated? (multiple choice)
A) By email to Escalation level 1
B) By calling Escalation level 3
C) By calling the On Call
D) By calling Escalation level 1
4. What is StaplesEUR?
A) EU Distribution List
B) EU Shared mailbox
C) EU Domain
D) EU Sharepoint
5. What is a correct way for EU user to login to webmail?
A) LAN ID\StaplesEUR
B) StaplesEUR\LAN ID
C) LAN ID\Email Address
D) StaplesEUR\Email Address
6. What does AMD stand for on StaplesEUR?
A) Advanced Micro Devices
B) Add, Modify, Delete
C) Amsterdam Organizational Unit
D) Nothing
7. Peoplsoft is (multiple choice)
A) HR tool used in Europe to manage associates and contractors
B) HR tool used in Europe to manage contractors
C) HR tool used in Europe and US to manage associates and contractors
D) HR tool used in Europe to manage associates and in US to manage associates and contractors
8. Which data is imported to Peoplesoft from AD for EU users?
A) Manager Name & Email Address
B) Email Address & Location
C) Location & Phone Number
D) Phone Number & Email Address
9. Who can update user records for EU Contractors?
A) EU User Provisioning Team
B) HR
C) User himself
D) Manager of the User
10. Which Tool is used to reset passwords for HUB and Kronos? (Multiple Choice)
A) ARS
B) Contractor Tool
C) SIAM
D) HUB
11. What is the format of SIAM password reset for EU users
A) 5 random characters + LAN ID
B) 5 random characters + social security number
C) 5 random characters + date of birth
D) 5 random characters + LAN password
12. From which countries can EU SD expect Retail calls?
A) UK, Germany, Portugal, the Netherlands
B) UK, Germany, France, Portugal
C) UK, Germany, France, Finland
D) UK, Germany, Portugal, Austria
13. What is not a reason why end user cannot connect to VPN?
A) User has no VPN access rights
B) User has no VPN Client installed on PC
C) User´s account has expired
D) User has no token assigned
E) User cannot connect to Citrix
F) User doesn´t know how to change password via WebMail
14. What is a default PIN for DigiPass?
A) 1234
B)4321
C) 3421
D) 1111
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