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HPL

INVOLVES EVERYONE

KNOWLEDGE

ASSERTIVENESS

TEAMWORK

LACK OF TEAMWORK

EMOTIONALS FACTORS

STRESS

FATIGUE

DISRACTION

STUDY RELATION BETWEEN PEOPLE AND WORK

CLINICAL PSYCHOLOGY

EXPERIMENTAL PSYCHOLOGY

ORGANIZATIONAL PSYCHOLOGY

AVIATION SYSTEM RESOURCES

HUMAN RESOURCES MANAGEMENT

CREW RESOURCE MANAGEMENT

COCKPIT CONFLICT RESOLUTION

AUTOMATIC TIME IN HUMAN BRAIN

ALARM CLOCK

CIRCADIAN CLOCK

CHICKEN CLOCK

NOT PART OF CRM'S

AVOID ERRORS

MITIGATE ERRORS

ELIMINATE ERRORS

BRAIN TOBE AT ATTENTIONS

NORMS

NOISE

SITUATION AWARENESS

STUDY OF THE THEORETICAL FOUNDATIONS--- COMPUTER SYSTEMS

COMPUTER SCIENCE

MEDICAL SCIENCE

COGNITIVE SCIENCE

LOCK OF FORESIGHT

LACK OF KNOWLEDGE

LACK OF AWARENESS

LACK OF RESOURCES

FASTER WITHOUT MAKING MISTAKES AND THINGS FALL THROUGH CRACKS

PRESSURE

FATIGUE

DISTRACTION

MAJOR HUMAN FACTOR ERRORS

PRESSURE

FATIGUE

DISTRACTION

3 MEDIUM OF ORAL COMMUICATION

SPEAKING, FEEDBACK, LISTENING

SPEAKING, LISTENING, FEEDBACK

FEEDBACK, LISTENING, SPEAKING

MURPHY'S LAW

IF SOMETHING CAN GO WRONG, IT WILL

GOD WILL DO THE REST

BLACK IS BLACK

SUBOPTIMAL INCORRECT

LACK OF COMMUNICATION

LACK OF TEAMWORK

LACK OF ASSERTIVENESS

SUMM OF ALL INDIVIDUAL RESPONSIBILITIES

GROUP RESPONSIBILITY

INDIVIDUAL RESPONSIBILITY

COOPERATIVE RESPONSIBILITY

Suboptimal, incorrect, or faulty maintenance

Lack of Communication

Lack of Teamwork

Lack of Assertiveness

Sum of all individual responsibilities

Group Responsibility

Individual Responsibility

Cooperative Responsibility

Five (5) human senses

Sense of sight, touch, taste, smell, hearing

Ouch, taste, smell, hearing, talking

Touch, taste, smell, hearing, listening

Fear of heights

Symposia

Acrophobia

Study of how the human think,processinformation

Psychomotor Science

Evaluation Science

Cognitive Science

human as machine

Seismology

Dentistry

Anthrepometry

Unintentional wandering

Unintentional Error

Intentional Error

Common Sense Error

Since we are ail human, can anyone can perform Human Factors?

True

False

art of healing

Computer Science

Medical Science

Cognitive Science

Activity that is an obviousevent

Active Error

Latent Faror

Common Sense Error

Machine/systemdesign attempts to

Capitalize on human limitations andcompensate for human

Capabilities Capitalize on human capabilities andcompensate for human limitations

Both A'and B

Concentrating on a particular element

Attention

Listening

Talking

Fear of particular things

Symposia

Claustrophobia

Phobia

Lack of supply and support

Lack of Knowledge

Lack of Assertiveness

Lack of Resources

Human Factorsis

Nice to have

Essential

Unimportant

Manner that the environment becomes recognizable

Attention

Listening

Awareness

Protecting worker health, comfort, and well-beingalso results in improved task performance and a reduction in errors and accidents.

True

False

Psychological composure

Educational Physiology

Human Anatomy

Clinical psychology

Overhaul health

Medical Science

Physiçal Science

Biological Science

Short for normal

Norms

Fatigue

Pressure

Interdisciplinary scientific study --- information processors.

Computer Science

Medical Science

Cognitive Science

May disrupt the procedure

Pressure

Fatigue

Distraction

Study of how people learn

Educational Physiology

Educational Psychology

Anatomy

ability to express your feelings.

Knowledge

Assertiveness

Resources

Faulty repair --- Catastrophic result

Lack of Knowledge

Lack of Teamwork

Lack of Assertiveness

Study how people learn and design

Clinical Psychology

Experimental Psychology

Educational Psychology

primary cause of accidents

Machine Factors

Human Factors

Climate Factors

What is a Human Factor Maintenance?

It is the relationship of the aircraft withoutthe flight instruction and direction for safeoperation

It is the relationship of the aircraft with theflight instraction and without direction for safe operation

It is the relationship of the aircraft with the flight instruction and direction for safe operation

Includes study and application of psychology

Clinical psyhology

Experimental psychology

Organizational psychology

Camouflage warning sounds

Norms

Machine

Noise

Study of a variety of basic behavioralprocesses

Clinical Psychology

Experimental Psychology

Organizational Psychology

Team differs from a group

Have a larger number of people

Individually and collectively accountable

Is strongly dependent.

All aspects of restand readiness for work

Alertness

Norms

Cooperation

Typically develop over time?

Complacency

Fatigue

Distraction

Anthropometrics study is

Ancient cultural artifacts

Measurement of human

Physicalattributes

fear of enclosed spaces

Claustrophobia

Symposia

Acrophobia

Human Factors is best applied in

Just-in-time

As a retrofit

Early and often

Study of how people learn

Anthropometry

Educational Psychology

Medical Psychology

Clinic Psychology

None of the above

study that deals with your psychological composure

Educational Psychological

Medical Science

Clinic Psychological

Overhaul health issues.

Clinic Psychology

Anthropometry

Cognitive Science

Medical Science

Doctor

Human as machine

Educational

Clinic Psychology

. Cognitive

Medical Science

Anthropometry

Study of how human think--they process information.

Clinical Psychology

Cognitive Psychology

Medical Science

Anthropometry

Concentrating on a particular even

Signal Input

Awareness

Selective Attention

Decision Generator

Attention

Manner that the environment becomes recognizable?

Signal Input

Attention

Awareness

Selective

Sum of all individual responsibilities.

Group Responsibilities

Team work

Team Structure and Culture

Group Building

Brain Storming

primary cause of accident

Flight Crew

Airplane

Weather

Humas Factors

Human Error

Fear of heights

Distress

Acrophobia

Phobia

Claustrophobia

Compulsive feeling of terror

Claustrophobia

Distress

Acrophobia

Vertigo

Phobia

Test and readiness for work.

Alertness

Circadian

Motivation

Phobia

D process that takes in our brain to be atattêntion and reaching a decision

Alertness

Motivation

Noise

Situation Awareness

Situation Decision

Automatic time in the human brain

Distress

Circadian Clock

Motivation

Phobia

Pressure of sound influences hearing.

100 db (A)

120 db (A)

140'db (A)

150 db (A)

human factor in maintenance?

It is the chain in events to allow theaccident ( happen.

Are those conditions that affect a human inthe aviation maintenance work environment

These are fatigues, poor communications, personal little problems, smelly fumes, loud noises, slippery floors and other which may contribute to incidents or accidents.

. It is the relationship of the aircraft withthe flight instructions and direction for safe operation.

Murphy's Law

If something can go wrong, it will

If something can happen, it will c.

If something is bae its sivays bad

If something is fun, it is bad

The three (3) medium of oralcommunication?

Mouth (Speak), ear (hear), and result (outcome

Speaking (transmitting), Listening (receiving), Feedback (give and receive)

Language (sound), Audio (aural), and total(result

Man to man, human to human, and ss that on and man tomachine

Ive (5) human senses?

Sense of taste, pain, hearing, touch, vision

Sense of touch, hearing, love, sight, smell

Sense of smell, touch, sight, agony,

Sense of taste, taste, touch, smell, happiness

Sense of sight, touch, taste, smell, hearing

What is human factor in maintenance

Safe Operation

Safety Procedures

Health

Ergonomics

Ease of Operation

By loss of awareness of the danger.

Norm

Stress

Complacency

Pressure

Fatigue

Informal work practices or unwritten rules

Complacency

Norm

Lack of Communication

Lack of Team work

Pressure

Physical tension strainor distress

Stress

Norm

Complacency

Fatigue

Distraction

Sense of firgency or haste

Pressure

Norm

Complacency

Stress

Fatigue

Lack of working together

Lack of Assertiveness

Lack of Awareness

Lack of Communication

Lack ofTeam Work

Kack of Knowledge

Ervous exhaustion, temporary foss of power and ability torespond

Norms

Stress

Complacency

Distraction

Fatigue

Lack of experience of training for the task hand.

Lack of Knowledge

Lack of Assertiveness

Lack of Team Work

Lack of Communication e.

Lack of Awareness

Lack of clear direct statement and goodactive listening skills.

Lack of Knowledge

Lack of Communication

Lack of Assertiveness

Lack of Awareness

Fail to carry out a requiredtask.

Omission

Commission

Fatigue

Stress

Pressure

Carry out a task incorrectly ordo something that is not required.

Omission

Stress.

Norm

Commission

Performingra task not authorized

Extraneous

Omission

COmission

Distraction

Focus on positive actions that every employee can take and also place an---opposite of Dirty Dozen

The Magnificent Dozen

Human Error

Human Performance

The Magnificent Seven

Human Behavior

Most Engineering related incidents are due to

Installing worn or old components

Installing components incorrectly

Installing dirty connectors

Ncident in 1995 where a boing 737 lost oil pressure and had todivert

Both warning indication were faulty, due tocrossed connections

The HP rotor drive covers of both engineshad not been refitted after a boroscope inspection.

The boroscope inspection had beeninadequate.

Professor James Reason explains that errors byaircraft mechanics fall into one of the three categories.

Failure, fatigue, and distractions

Slips, mistakes, and violations

Technique, fatigue, and distractions

All of the following are consequences of hamanervon except

Catastrophic

Mental Stressor,

Personal Injury

All SHEL

How we prevent the problem

How many factors contribute to error

Where and why it exist

Accidents and engineering faults are

Insignificant and decreasing

Significant and increasing

Insignificant and increasing

A 737 lost oil from bod enginesis a direct result of

Poor design

Engine vibration

Human error

Dr. James reasons there are two typesof human failure which can occur, they are

Proper and improper

Mental and physical

Active and latent

Aviation safety in a contemporary way, human error is

The intervention point

The ending point

The starting point

Most engineering related incidents are due to

Installing wom or old components

Installing components incorrectly

Nstalling dirty connectors A skin dis contactwiti

Consequences ofhuman error, except

Mental stressor

Catastrophic

Personal injury

A person working under the supervision of a certificated mechanic with an airframe and powerplant rating is not authorized to perform

Repair of a wing brace strut by welding

A 100-hour inspection

Repair of an engine mount by riveting

When may an otherwise qualified mechanic who does not read, write, speak and understand the English language be eligible to apply for a mechaniccertificate

When a special authorization has been grantedby the Administrator

When employed You sent United States bya U.S. Air carrier

When employed outside the United States

An airworthiness Directive requires that a propeller be altered. Certificated mechanicscould

Perform and approve the work for return to service if it is a minor alteration

Not perform the work because it is an alteration

Not perform the work because they are not allowed to perform and approve for retumto service, repairs or alterations to propellers

When we think of aviation safety in a contemporary way, human error is

The starting point

The ending point

The intervention point

1) Certificated mechanics with an airframe rating may perform a minor repair to an airspeed indicator providing they have the necessary equipment available (2) Certificated mechanics with a powerplant rating may perform a major repair to a propeller providing they have the necessary equipment available Regarding the above statements,

Only No. I is true

Neither No. I nor No.2 is true

Only No.2 is true

A certificated mechanic shall not exercise the privileges of the certificate and rating unless, within the preceding 24 months, the Administrator has fould that the certificate holder is able to do the work or the certificate holder has

Served as a mechanic under the certificate and rating for at least 18 months

Served as a mechanic under the certificate and rating for at least 12 months

Served as a mech atleast 6months

What is the normal duration a mechanic certificate with airframe and/or powerplant ratings??

Until the holder is relieved of duties forwhich the holder was employed and cerificated

Until sumendered, suspended, orrevoked

Until 24 months after the holder has lastexercised the privileges of the certificate

Who is responsible for determining that materials used in aircraft maintenance and repair are of the proper type and conform tothe appropriate standards

The installing person or agency

The manufacturer of the aircraft

Many areas of aviation have shifted theirfocus from eliminating error to

Preventing and managing error

Identifying and mitigating error

Reducing and containing enor

Issued temporary certificate after successful completion

To allow for review of his/her application and supplementary documents

. Both of the other two choices

Certificated mechanics, under their generalcertificate privileges, may

Perform minor repairs to instruments

Perform 100-hour inspection of instruments

replacement of a damaged engine mount with a new identical engine mount purchased from the aircraft manufacturer is considered a

Major or minor repair, depending upon thecomplexity of the installation

Major repair

minor repair

How long does the holder of a certificate issued under 14 CFR part 65 have to notify theFAA after any change in permanent mailing address?

30 days

60 days

90 days

Which of these publications contains standardsfor protrusion of bolts, studs, and screws through self-locking nuts?

AC 43. 13-1B

AC 43. 13-2

The three types of human enor are

Omission, commission and extraneous

Active, latent and stressor

Mental, situational and physiological

The replacement of fabric on fabric covered parts such as wings, fuselages, stabilizers orcontrol surfaces is considered to be a

Minor repair unless the underlyingstructure is altered or repaired

Major repair even though no other alteration or repair is performed

Minor repair unless the new cover is different in any way from the originalcover

Any inspection required by the Federal Aviation Regulations on a powerplant orpropeller or any component thereof, andmay release the same to service

100-hour and/or annual inspections required by the Federal Aviation Regulations on powerplants, propellers orany components thereof and may release the same to service

100-hour inspections required by the Federal Aviation Regulations on powerplants, propellers, or any components thereof, and may release thesame to service

Instrument repairs may be performed

By the instrument manufacturer only

By an FAA-approved instrument repairstation

On airframe instruments by mechanicswith an airframe rating

What part of the Federal Aviation Regulations prescribes the requirements for issuing mechanic certificates and associated ratings and the general operating rules for the holdersof these certificates and ratings?

14 CFR Part 43

14 CFR Part 91

14 CFR Part 65

How is a quality system assured

By an independent organization

By a dependent organization

By an internal reporting and auditingsystem

He positive aspects of human factor issuesare referred to as the

Magnificent seven

Dirty Dozen

MEDA

When may an otherwise qualified mechanic who does not read, write, speak and understand the English language be eligible to apply for a mechaniccertificate

When a special authorization has been grantedby the Administrator

When employed You sent United States bya U.S. Air carrier

When employed outside the United States

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