Recovery Quiz

A visually engaging infographic depicting refund policies, consumer rights, and recovery processes in a retail setting, incorporating symbols of money, merchandise, and customer service.

Recovery Quiz

Test your knowledge about the recovery process and policies related to consumer rights. This quiz is designed to evaluate your understanding and provide insights on important procedures.

Join us to learn about:

Refund processes
Adequate response times
Non-refundable fees

10 Questions2 MinutesCreated by RefundAction327

True or False: The consumer can get a refund by returning some merchandise.

True

False

How long does an ACH return take to be issued to the consumer?

24 business hours & 3-5 business days to appear in account.

10 business days

72 business hours & 3-5 business days to appear in the account.

. If the purchase was made through SHO ecomm, how is the initial payment refunded?

Paper check/ ACH return

Method of payment on file

Original MOP

What fee(s) are non-refundable?

Return fee

Administrative fee

Delivery & Restocking fee

Late fee

Yes or No: Should a rep promise or guarantee a refund if there aren't any notes indicated?

Yes

How many days do the retailer have to notify WNLI/Tempoe of the return?

1 business day

. 3 - 5 business days

10 business days

None of the above.

Select all that apply: How can a customer go about canceling an item or order online.

� Go to the store to cancel an online order

� Contact online retailer to complete process

� Go to the online account and view instructions on How to return all or some merchandise/How to cancel the order

� Contact WNLI/Tempoe to complete the process.

What information do you need in order to process a return?

Order number, Return Sales check number & Original Sales check number and Date and Amount of Return.

. Just the items that were purchased and price

. None of the above

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