CWA -IBT refersher
Shortlisting Service Level Assessment Quiz
Test your knowledge on the Service Level Agreement (SLA) metrics related to shortlisting candidates. This quiz is designed to help refresh your understanding of key terms and expectations in the shortlisting process.
By participating, you will learn to:
- Identify relevant SLA numbers
- Understand expected service levels
- Recognize key metrics related to shortlisting
What is the SLA number for shortlisting?
TS 001
TS012
TS 003
TS 005
What is the monthly expected service level for shortlisting?
100%
95%
92%
93%
What is the Service Level Metric name for shortlisting?
Time to Slate
Time to Slate - Non-Class Based Hires
Shortlisting - Non-Class based hires
Volume and Time
What is the minimum number of candidates for shortlist per opening?
3
1
2
4
What is the monthly minimum service level percentage?
91%
93%
92%
95%
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