AT&T

A vibrant and modern image depicting telecommunications and connectivity, featuring AT&T branding, a quiz interface, and diverse individuals engaging with smartphones.

AT&T Knowledge Quiz

Test your AT&T knowledge with our engaging quiz! Perfect for employees new to the team or anyone looking to refresh their understanding of AT&T's policies and offerings.

10 multiple choice questions
Assess your familiarity with important procedures
Learn more about discounts and porting options

10 Questions2 MinutesCreated by EngagingEagle423

When offering discounts for where the customer works, we have to find a FAN number and enter that number into OPUS for the discount to be applied.

True

False

Porting in from Cricket Wireless lets the customer qualify for most New Line deals.

True

False

The Military and First Responder Appreciation Offer gives their families a ____ discount on their unlimited plan.

15%

25%

10%

When porting from Straight Talk, the account number is the IMEI of their current phone.

True

False

When running into an issue with OPUS and the store manager is unavailable, who should you call first?

Mike Swenson

RST

Ryan

Scream "HEEELLLPPPP" on GroupMe

When completing a Trade-In (not a nextup sale), you process the trade through OPUS.

NO, you process the trade through RQ!

YES, OPUS does it all, no worries.

When unsure how to complete a task, you should _____.

Fake it til you make it!

Ask your store manager!

Call Ryan immediately and beg for help!

AT&T Knowledge Quiz

More Quizzes