<div style="text-align: center;"><strong><span style="font-size: 36pt; color: #000080;"><img class="img-auto" style="min-width: 100px; max-width: 949px;" src="//cdn.poll-maker.com/46-1523988/quiz-maker-chads-logo.jpg" alt="Quiz Maker Chads Logo" width="126" height="72" /></span></strong></div> <div style="text-align: center;"> <div style="padding-bottom: 5px;"> <div style="padding-bottom: 5px;"><strong style="color: #000000; font-size: 14px;"><span style="font-size: 36pt; color: #000080;"><strong style="color: #000000; font-size: 14px; font-family: 'trebuchet ms', geneva, sans-serif;"><span style="font-size: 36pt; color: #000080;">Chads Operator Quiz</span></strong></span></strong></div> </div> </div> | Take the Quiz

When pressed, which key will place the cursor in the keyword search?

When a caller asks “where is my taxi?” what is the first thing you will do or check?

Press the INSERT key

Ask "where is it from?"

Ask "what time is it for?"

You are sending a payment link to a customer, what information do you require first?

Email address

Telephone number

Flight number

When do we use ‘Meet & Greet’?

Airport pick

Airport Pick where the driver is required to go into the terminal building

For any booking where a driver is required to get out of the vehicle

Does a long-distance journey always require payment to be taken upfront by the office?

Only when the pick-up is over 30 miles outside of our work area

When the driver requires payment to be taken

All long-distance bookings require payment upfront

Why is it that the job number is required when taking a customer complaint?

To ensure that the operator has looked for the booking

It assists Management when they start their investigation

It fills another box on the form

What are Worldpay and SMS links?

They are requests for payment of the fare

Different types link in a charm bracelet

It is the linking of two systems

When a caller requires a Taxi to make a connection or appointment, what is the minimum required amount of time (within the City)?

30 minutes

45 minutes

20 minutes

If a caller says that they have been charged £1.01 for registering a card with the App. What has happened?

They have been charged a registration fee

The £1.01 is a test transaction to verify the card is valid

The customer doesn’t know what they are talking about

Who is responsible for ensuring that a booking is correct?

Operator taking the booking

Operator overseeing the dispatch of the booking

The Driver when enroute to the booking

If a booking is made for a Birmingham Airport pick-up and a link has been sent for payment which account should the booking be put on?

NAP

Worldpay - Sucessful

Pre Paid Cash

What is the maximum priority that can be put on a general booking?

If a booking displays a telephone icon, what does this mean?

Customer has been back on the phone

Customer requires a callback

Customer booked using a friends phone

All out-of-area pick–ups require what to assist with the pick-up?

Mobile Number that they will have with them

Landline number for their home address

Pre-payment in full

Which extras character is added to all wheelchair bookings?

If you are making a multi-seat vehicle booking what extra is required on the booking?

What is the lead time on a booking?

The amount of time the booking will show in dispatch before its booking time

The amount of extra time required for a dog job

The amount of time required to ensure that the passengers make their connection

Can a customer cancel their booking without talking to an operator?

Yes

What is the short-cut key for an operator to cancel a booking?

When a customer orders a taxi using the App will they receive text messages?

Yes

When an account booking has been dispatched to a driver and the customer wishes to cancel it. What do we do with the booking?

Cancel the booking

No-show the booking

Let somebody else deal with the issue

Caller wishes to book a taxi to the airport, they have 4 passengers and hand luggage only. Which vehicle type would you book?

Estate Car (E)

Leave blank for any vehicle

Minibus (R5)

A caller wishes to make a complaint about the service they have received, and they are demanding an immediate callback from a manager. What is the standard time frame that Chads will aim to make the callback in?

24 hours

48 hours

72 hours

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