MYSTERY DINER QUESTIONNAIRE FORM :

Create an illustration of a stylish restaurant with a welcoming exterior, clean design, and friendly staff greeting customers at the entrance. Include elements like outdoor seating, menus, and well-dressed servers.

Mystery Diner Questionnaire

Welcome to the Mystery Diner Questionnaire! This quiz is designed to help you thoughtfully evaluate the dining experience at various restaurants. Your insights will contribute to enhancing restaurant service and ambiance.

Assess restaurant appearance and cleanliness
Evaluate staff friendliness and professionalism
Share your overall dining experience

89 Questions22 MinutesCreated by DiningDove24

RESTAURANT APPEARANCE:

1. Was the restaurant's outside appearance attractive ?

2. Did the outside appear to be clean - clear sidewalks, clean windows and doors, etc.?

3. Was the restaurant clean, attractive and spacious?

4. Was the reception/waiting area clean and spacious?

5. How did you feel about the overall appearance of the restaurant?

Comments and Suggestions "RESTAURANT APPEARANCE"

RESTAURANT STAFF:

1. Were you promptly greeted by the receptionists/servers?

2. Was the greeting friendly & professional?

3. Were you seated promptly?

4. If not immediately seated, was the server/receptionist;

5. If the receptionist/server was occupied, did he/she let you know that he/she would be right with you?

YES

6. Was the server knowledgeable about the menu selection?

7. Did the server suggest a beverage or appetizer?

8. Was the server's appearance appropriate to the nature of the restaurant?

9. Did the food arrive in a timely fashion?

10. Did the server check back with you during the course of your meal?

11. Were the plates cleared at the end of your meal?

12. Was the bill settled in a timely fashion?

13. What was your overall experience with the customer service?

Comments and Suggestions "RESTAURANT STAFF"

FOOD ORDERED:

1. What is your overall impression of the menu selection?

2. Did your meal arrive as ordered?

3. How would you rate the overall food presentation?

4. Did the food meet expectations, I.e. quality, temperature?

5. Was the menu item a good value for the price?

6. At the completion of your meal, did your server invite you to return?

7. Was the overall dining experience enjoyable, leaving you with a desire to return?

Comments and Suggestions "FOOD ORDERED"

PLEASE PROVIDE THE LENGTH OF TIME (IN MINUTES) YOU SPENT WAITING FOR EACH EVENT TO OCCUR:

To be greeted by the receptionist/server

To be seated

To have your orders taken

For your meal to arrive

For your dishes to be cleared

For your bill to be settled

MYSTERY DINER DETAILS

NAME

EMAIL ADDRESS

CONTACT NUMBER

BRANCH

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