DA Training Quiz
DA Training Quiz
Welcome to the DA Training Quiz! This quiz is designed to test your knowledge and understanding of the essential protocols and procedures required for Desk Assistants. Whether you are a new hire or a seasoned veteran, this quiz will help strengthen your skills.
Get ready to answer questions on:
- Signing in guests
- Handling emergency situations
- Policy compliance
- Guest restrictions
You're the first shift of the day. What is the password to the computer?
S3tters06
$ett3rsO6
Someone approaches the desk and is obviously intoxicated. Can you sign them in?
No
Yes
You will be home during a long weekend but you have a shift. What do you do?
Put the shift up the day before and hope it gets covered
Call SDA for emergency coverage
Put the shift up weeks in advance and make sure it gets covered
Relax, you don't have to show up
A 17 year old with a state ID wants to sign in without a parent present. Can you sign them in?
Yes
No
A 15 year old without a government ID wants to sign in with their parent present. What do you do?
Sign them in.
Send them away without signing them in.
Sign them in with a school ID.
Call the SDA on duty.
Your shift has ended but the next DA hasn't shown up yet. What do you do?
Check the schedule and coverages to see who is next. Contact the DA on the schedule first and then the SDA.
Just continue working the shift.
Call the SDA.
Leave the shift when it is over.
A guest restriction pops up until December 31st, 1969. What do you do?
Call the SDA and report the date.
Check the resident's profile for the correct restriction and date.
Ignore it and sign them in anyways.
Write it in your DA log and sign them in.
Reslutions uses the last person signed in when you try to sign in someone else. What do you do?
Handwrite a pass and let them in.
Refresh the page and attempt the sign in again.
Call the SDA.
Restart the computer and apologize for the wait.
Someone is being aggressive with you during a sign in. What do you do?
Call the SDA.
Argue back.
Sign them in.
Write it in the DA log.
An incident occurs in the lobby that has nothing to do with the desk. What do you do?
Intervene in the situation.
Just continue to work.
Call and inform the SDA.
Ignore it and don't include it in the DA log.
Which of the following should not be in the DA log?
Technial issues
Lack of tissues, jokes, and gossip.
Security issues
Specific room numbers and names of residents.
An RA comes to the desk and tells you to do something you don't think follows policy. What do you do?
Call the SDA to ensure you're following policy.
Do what the RA says.
Do what the RA says and include specific names in the DA logs.
If a resident needs a guest exception for this Friday at noon, when should they request an exception?
72 hours in advance.
By 5pm Wednesday the week of
By 5pm Wednesday the week before
Do you need to request coverage for Thanksgiving?
Yes
No
It appears that someone has multiple guest accounts. What do you do?
Sign them in under the most accurate account and notify SDA.
Make a new account.
Just pick one to sign them in under.
Ignore it.
Can a short-term guest re-enter the building after 1AM?
Yes
No
A delivery person wants to leave something at the desk without the resident there. What do you do?
Call the resident to the desk.
Hold it for the resident.
Tell them they cannot leave it with you and they have to call the student down.
Which fines do DAs record on reslutions?
Lockouts
Lockouts and Lost Guest Passes
Lost Guest Passes
You have a question concerning the schedule or payroll. Who do you contact for help?
Nicole Sparbanie, Community Desk Coordinator
Josh Chicko, Assistant Director of Operations
SDAs
What day does the new Desk Assistant Schedule begin?
Sunday, October 6th
Monday, October 7th
Tuesday, October 8th
Wednesday, October 9th
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