Unit 1 (Part 2 of 2)

A cozy hotel front desk with a warm atmosphere, featuring a friendly receptionist welcoming guests, surrounded by various hotel brochures and a stylish lobby background.

Front Office Knowledge Quiz

Test your knowledge of front office operations in the hospitality industry with this engaging quiz! Whether you're a student, professional, or simply interested in hotel management, this quiz covers essential topics that will enhance your understanding.

10 comprehensive questions
Multiple choice and checkbox formats
Perfect for industry enthusiasts and learners

10 Questions2 MinutesCreated by ManagingDesk752

Which of the following are fixed cost of Front Office?

Full time labour, TV subscription fees, telephone & internet plans

Full time labour, casual labour fees, TV subscription

Stationeries, guest amenities, casual labour fees

Casual labour fees, TV subscription, telephone & internet plans

Which of the following does not provide revenue to the hotel?

Fitness centre

Rooms

Telephone

Accounting

Which department attends to guests who stay on the premier floors?

Concierge

Business centre

Executive lounge

Telephone department

What are the sections in the hotel does the F&B department have?

F&B outlets

Room service

Fast food restaurant

Stewarding

What is the function of the Business centre?

To be used as a place for business guests do that they can hold meetings etc.

Provide Secretarial services such as faxing, courier services, and booking of meeting rooms.

In charge of attending to business guests and handling their requests/enquiries

To handle finances, etc

What are some of the main departments of the hotel?

Front Office, bell desk, security, engineering

Human resource, food & beverage, finance, front office

Concierge, F&B outlets, Administration, business centre

Concierge, reservations, front office, security

Which department does finance works very closely with ?

Housekeeping

Human resource

Engineering

Front office

Why do staffs go through different training?

To ensure knowledge and skills relevant to current industry needs

Stay competitive with the work force

To protect the property of guests, employees and the hotel itself

Increase commitment to the company

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Unit 1 (Part 2 of 2)

Front Office Knowledge Quiz

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