Salesforce
Salesforce Knowledge Quiz
Test your knowledge on Salesforce with our engaging quiz designed for users looking to enhance their skills. Whether you are a beginner or an experienced user, this quiz covers various crucial aspects of Salesforce usage.
- 5 multiple-choice questions
- Assess your understanding of important Salesforce concepts
- Immediate feedback on your answers
What does VSQ mean in Salesforce?
Virtual Students Questionnaire
Vital Statistics Query
Virtual Services Queue
Very Special Quagga
What is the best course of action when logging a new call in a situation where the student has an open case?
If it is a quick question, answer it and don’t log the call
Answer the question and escalate the case
Create a new case and log the call details to that case
Attach the open case to the call log and chatter to the case owner to express the details covered on the call as well as preferred next steps
Which of the following is not considered a Case Status?
Closed
Awaiting Internal Department
Awaiting Student
In Progress
Where do you log a call from a proxy when entering the information in Salesforce?
Student’s Contact Record
Proxy’s Contact Record
Student’s Internal Notes
Proxy’s Feed Post
How do you create a new Contact Record when you are logging a call from a Call Record?
Click “Contact”
Click “Add Proxy”
Click “Additional Contact”
Click “New Contact”
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