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Quizzes > Business & Finance

T-Mobile Sales Associate quiz: assessment test answers practice

Quick, free sales associate practice quiz with instant results and helpful tips

Editorial: Review CompletedCreated By: Blue Mountain Blacksmith GuildUpdated Aug 24, 2025
Difficulty: Moderate
2-5mins
Learning OutcomesCheat Sheet
Paper art illustration of quiz items for T Mobile Sales Associate assessment survey challenge on golden yellow background

This quiz helps you practice for the T-Mobile Sales Associate assessment, spot gaps, and get instant feedback on the customer scenarios and sales math you may face on test day. Broaden your prep with the online telecommunications sales test, reinforce fundamentals with a sales onboarding quiz, and compare formats using adt assessment answers.

Which of the following is the name T-Mobile uses for its initiative to remove service contracts and hidden fees?
Data Freedom
TM ONE
Un-Carrier
Magenta Plan
T-Mobile's Un-Carrier initiative was launched to eliminate service contracts, overages, and hidden fees, reshaping industry practices. It represents the company's commitment to putting customers first. .
What does the term '5G' refer to?
Five gigabytes of data
Fifth generation of wireless technology
Fifth gigahertz frequency
Fiber gigabit gateway
5G stands for the fifth generation of cellular network technology, offering faster speeds, lower latency, and greater capacity than previous generations. .
Which of the following is one of T-Mobile's core cultural values?
Reduce Costs First
Play It Safe
Just Say Yes
Maintain Silence
T-Mobile's cultural values include being 'Naturally Curious', 'Dominate the Moments', 'Never Settle', and 'Just Say Yes' to opportunities and challenges. .
When a customer enters the store, the recommended first action is to:
Review their account
Smile and make eye contact
Start checking inventory
Wait for them to approach you
Greeting customers promptly with a smile and eye contact sets a positive tone, shows attentiveness, and begins building rapport. .
What color is recognized as T-Mobile's signature brand color?
Magenta
Blue
Teal
Orange
T-Mobile's distinctive branding uses magenta as its signature color for visibility and consistency across marketing and retail. .
Which T-Mobile unlimited plan is considered the entry-level option for unlimited talk, text, and data?
Go5G Plus
Magenta Max
Essentials
Unlimited Kickstart
T-Mobile's Essentials plan offers basic unlimited talk, text, and data at an entry-level price point. .
What tool do T-Mobile sales associates commonly use to show customers device features?
Printed brochure
Billboard poster
Device simulator
TV commercial
Device simulators let customers interact virtually with device features, improving understanding and engagement. .
During a sales greeting, it's best to:
Direct them to a display table immediately
Ignore and monitor until they speak
Start with a product pitch
Introduce yourself and ask the customer for their name
Introducing yourself and asking a customer's name personalizes the interaction and builds rapport, key to strong sales relationships. .
Which T-Mobile plan offers unlimited premium data, 4K UHD streaming, and unlimited mobile hotspot?
Long Distance Add-on
Magenta MAX
Essentials
Go5G Plan
Magenta MAX is T-Mobile's premium unlimited plan, including 4K UHD streaming, unlimited premium data, and mobile hotspot. .
What is the first step when a customer raises an objection during a sales conversation?
Listen actively to understand their concern
Change the subject
Repeat the same pitch louder
Offer a discount immediately
Active listening helps associates fully understand customer objections before proposing solutions. .
T-Mobile uses which Customer Relationship Management (CRM) platform in-store?
Microsoft Dynamics
Oracle Siebel
Salesforce
SAP CRM
T-Mobile's in-store sales and service platform is built on Salesforce to track leads, orders, and customer interactions. .
Which T-Mobile feature lets customers use data in over 210 countries at no extra charge?
National Data Boost
Simple Global
Worldwide Connect
Global Roam Max
Simple Global provides free texting and data (at up to 2G speeds) in over 210 destinations worldwide. .
In T-Mobile's STAR selling model, what does the 'A' stand for?
Adjust the plan
Approve the sale
Ask meaningful questions
Apply the discount
In the STAR model, 'A' stands for Ask - associates ask questions to assess customer needs and align solutions. .
For a device to qualify for trade-in credit, it must be in:
Still under warranty
Good working order with no significant damage
Unopened factory seal
Original packaging only
Trade-in devices must power on, accept calls, and have no major cracks or water damage to receive credit. .
According to T-Mobile's Customer Experience standards, team members should greet a customer within how many seconds of entering the store?
30 seconds
60 seconds
5 seconds
15 seconds
T-Mobile sets a greeting standard of acknowledging customers within 15 seconds to ensure a positive experience. .
If a customer has been waiting for service for over 3 minutes, the associate should:
Apologize for the wait and provide an update
Offer a discount immediately
Suggest they leave
Ignore until they complain
Proactively acknowledging delays and updating customers helps maintain trust and satisfaction. .
T-Mobile's 5G network operates on which frequency bands?
Only mid-band frequencies
Low-band, mid-band, and mmWave frequencies
Only low-band frequencies
Only mmWave frequencies
T-Mobile's 5G footprint combines low-band (600 MHz), mid-band (2.5 GHz), and mmWave (Ultra Capacity) for broad coverage and high speeds. .
Which metric measures the percentage of customers who make a purchase after a product demonstration?
Net promoter score
Average handle time
Churn rate
Close rate
Close rate tracks conversion of demonstrations into sales, indicating how persuasive and effective the demo was. .
Under T-Mobile's Company Privileges program, employees become eligible for device discounts after how many days of employment?
30 days
90 days
60 days
120 days
T-Mobile associates gain access to employee device discounts and benefits after completing 90 days of service. .
When processing a new line activation in-store, which verification is mandatory?
Social media account verification
Valid government-issued photo ID
Two utility bills
Proof of insurance
Federal regulations require a valid government-issued photo ID to confirm identity before activating service. .
If an associate suspects a customer's identification is fraudulent, they should:
Proceed with the sale to avoid delay
Finish the transaction quietly
Escalate the situation to a manager immediately
Ask unrelated questions
Suspected fraud demands escalation to ensure compliance with company policy and legal requirements. .
Which federal act requires T-Mobile to disclose all contract terms and fees to customers?
Freedom of Information Act
Telecommunications Act
Truth in Lending Act
Consumer Privacy Act
The Truth in Lending Act mandates clear disclosure of credit terms, including fees and contract obligations. .
Which T-Mobile digital tool is used to check real-time inventory levels in the store?
Inventory Predictor
InSite Portal
Device Tracker Pro
Store Inventory App
The Store Inventory App provides up-to-the-minute stock data on devices and accessories for associates. .
To optimize a customer's eligibility for the Carrier Freedom program when porting their number, an associate should first:
Provide a new SIM card immediately
Verify any early termination fees with the current carrier
Offer a promotional discount without checks
Auto-port the number overnight
Confirming existing ETF ensures the port process qualifies for Carrier Freedom reimbursement. .
Which system does T-Mobile use to process customer bill credits and adjustments?
CreditMaster 3000
CareCredit System
AdjustoNet
Billing Self-Service Portal
T-Mobile associates handle billing credits and adjustments through the Billing Self-Service Portal. .
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Study Outcomes

  1. Understand Assessment Structure -

    Gain clarity on the format and types of questions you'll encounter in the T-Mobile Sales Associate Assessment, setting you up for efficient review of tmobile assessment answers.

  2. Identify Key Answer Patterns -

    Learn to recognize common correct responses and logic behind tmobile assessment test answers to improve accuracy on each question.

  3. Apply Survey Question Strategies -

    Discover techniques for tackling t mobile survey questions, helping you choose customer-focused answers that align with T-Mobile's standards.

  4. Analyze Answer Rationales -

    Break down why specific answers are correct versus incorrect, reinforcing your understanding of t mobile assessment test answers.

  5. Evaluate Performance Gaps -

    Use quiz feedback to pinpoint areas needing improvement, ensuring you focus on the right topics before the real assessment.

  6. Boost Confidence and Speed -

    Practice under timed conditions to enhance your pace and self-assurance, readying you to ace the sales test with top tmobile assessment answers.

Cheat Sheet

  1. Un-carrier Benefits Deep Dive -

    Review T-Mobile's Un-carrier policies like no-contract plans, Data Stash and T-Mobile Tuesdays to articulate clear customer benefits. Knowing features such as unlimited data and Netflix On Us sets you apart when practicing tmobile assessment answers on real-world scenarios (T-Mobile Official Site). Use the "FREE" mnemonic - Flexible, Reliable, Engaging, Exclusive - to recall perks instantly.

  2. 3C Sales Model: Connect, Clarify, Close -

    Master T-Mobile's Diamond 3 training framework by first connecting with customers through open-ended questions, clarifying their needs, then closing with tailored solutions (Harvard Business Review on consultative selling). For example, ask "What matters most in your data plan?" to connect, restate their answer to clarify and offer Magenta MAX to close. Remember "3C" to guide every t mobile assessment test answers scenario smoothly.

  3. Key Metrics: ARPU & Churn Formulas -

    Understand ARPU (Average Revenue Per User = Total Revenue ÷ Total Subscribers) and churn rate (Churn % = Lost Subscribers ÷ Starting Subscribers × 100) to speak fluently about store performance (Journal of Telecom Management). For instance, if revenue is $200,000 with 10,000 users, ARPU is $20 - use this when answering tmobile assessment test answers on KPIs. These formulas demonstrate analytical prowess under pressure.

  4. ALERT Objection-Handling Method -

    Use ALERT - Ask open questions, Listen actively, Empathize sincerely, Respond with solutions, Thank the customer - to navigate concerns smoothly (American Customer Satisfaction Index). If a customer balks at price, you might say, "I understand cost matters; here's how Magenta MAX adds value…" then thank them for raising their concern. This approach boosts confidence in your t mobile survey questions responses.

  5. STAR Framework for Survey Scenarios -

    When tackling t mobile survey questions, frame your answer with Situation, Task, Action, and Result to show structured thinking (Society for Human Resource Management). For example, describe a time you upsold a family plan by identifying needs (Situation/Task), recommending Tag-On lines (Action), and increasing ARPU by 15% (Result). This mnemonic ensures every example in your t mobile assessment answers shines.

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