NA ALM 3 - Assessment 2
NA ALM 3 - Assessment 2
Welcome to the NA ALM 3 - Assessment 2 quiz! Test your knowledge on incident management, backup procedures, and server monitoring.
Prepare yourself with a mix of multiple choice and checkbox questions designed to challenge your skills!
- 34 engaging questions
- Covers various aspects of IT support and backup administration
- Multiple question types for an interactive experience
When we will raise incident for 50 and 150 status codes___________
1 day failures
2 day failure
3 day failure
None of the above
What is CI means ___________.
Configuration item
Correction item
Classification item
All the above
When we are going to raise an incident
For backup failure
To get information from other team
A & b
All of the above
When we will going to raise a change
To modify to the exciting environment
For a back failure
When L3 & onshore team requested
A & b
A & c
What you are going to do check when a client backup failed
Check c drive space
Check VSS writers
Check connection between master, media and client vice versa
All of the above
Whom all we escalate for P1 and P2 incidents
On call 1
On call 2
Manager
SDM
ODM
All of the above
How you get to know whether backup is failed
Red cross happy man standing
By seeing status >=1
A & B
None of the above
How we will segregate servers in to export and non-export
By CMDB
By client
By media server
Master server
How we will raise P2 incident
We will raise P3
Contact SD to raise the priority
We will fill the P2 template
All of the above
What all access we required to work with Honeywell
Citrix
ITSM
Jump Servers
Vault ID
All of the above
What type backups do we use in Netbackup (chose any two)
Incremental
Differential incremental
Differential
Full
None of the above
What is status Code 1
Successful backup
Failed backup
Partially successful
No Status
What we update the status & status reason for the restore incident after completion of restoring data
Pending &Local site action required
Pending & client hold
Pending & client action required
Pending & supply delivery
What kind of access we have for Opscenter
Operator
Admin
Super user
Super user
All of the above
When you unable to connect with windows client, which team you will raise incident?
Wintel
Unix
Network
All of the above
What will be the life time of vault id once you generate
1day
2 days
3 days
4 days
None of the above
How many servers India team is supporting from end to end
1000+
2000+
800+
3000+
As a backup admin when you will schedule the backup window
Business hours
Non- Business Hours
Any Time
Early Morning
Night
The Step followed after an alert is received for CPU/DISK/MEMORY/HEARTBEAT when a ticket exists is:
Create a New Ticket for the particular Alert and close the Alert
Add the existing ticket number if the description is similar to the issue you received
Add the existing ticket randomly.
Inform the server teams regarding the existing ticket and close the alert.
During Server patching on a particular week , the process followed to minimize the count of servers into the Alert window is called
Suppressing the servers and inform the entire IMOC Team.
Keep track of the servers to avoid them when received during patching.
Suppress the servers by creating a ticket to the MOC team and email them as well the IMOC.
Suppress the servers as Wintel and Unix separately by creating ticket to MOC team and emailing them as well as the IMOC
Monitoring team mainly raise tickets after confirming on the servers which signify:
Reserved
End of Life
Deployed
None of the above
UPS Configurations should be started after we receive :
A notification in INBOX for configurations.
An alert in the UPS inbox.
An UPS handoff Documents.
All of the above
None of the above
Give CMDB abbreviation and it consists of:
Configuration Management Database and does not have any details on purpose.
Contact Management Details and is has the details of a servers, their support team, and other details.
Configuration Management Database and provides information on a server like the server name, server teams (Export/Non-Export), IP addresses etc
None of the above
On receiving more than 100 alerts on a UPS Inbox for a UPS issue what should be done:
Follow the procedure of Informing the CANLA SD , email and wait
Inform CANLA SD , email and disable the UPS for it to stop for the period
Inform CANLA SD once again after 100 alerts have received.
All of the above
On receiving a server for Monitoring failure alert (if no change number exists) during the Patching period of time, what should be done.
Check with the server team for change and wait.
Follow procedures for creating Monitoring failure ticket and create.
Avoid the alert as it’s a patching period.
Inform the next shift member regarding the same and leave the server
If no alerts are received in the BSM tool for 30 minutes and more what should be done?
Wait for next 30 mints for alerts to receive.
Contact the Honeywell SD team asking for a request for a ticket on the same
Check BSM1 and 2 both if no alerts still then Mail and contact the “MOC Team” informing regarding the issue with the snap shots and wait for the update
Login with another BSM id’s 1 and 2 and email the Honeywell SD team.
None of the above
If we receive a critical alert for server based of CPU and the ticket is for memory but for the same server can that ticket be added as annotation? If yes the why?
Yes, we can add the same ticket because the sever names are similar.
Yes, because the server names as well as the team showing the same.
No, because the CPU and memory are two different cores
No, because tickets should be created for each alert separately.
Do we receive critical notification emails from storage team? If yes what should be done?
No, we do not receive any such emails.
We receive only normal emails.
Yes, We need to inform the Storage On call person regarding the issue.
Yes, We can ignore those emails.
We can attend Tech Bridge calls through :
When we receive an invite we can attend through the conference id provided.
Through skype chats
Tech bridge calls are attended by the server teams not us only on request through Tickets for them.
None of the above
If DCE/DCW Jump Servers are not working what is the procedure to be followed.
Try to login with another browser and keep repeating till it is up.
Directly call the SD and ask them to raise a ticket for this issue.
Contact other teams and request them to raise the issue to the SD team.
Try to login through oracle VM , if not then Check with the other server teams, send emails and confirm and then contact the SD team for ticket creation for the issue resolution.
If we receive an alert of CPU/DISK/MEMORY for a server and we are unable to triage it through BSM cross performance, what is the alternative triage option we have:
360 degree picture
360 degree view/Service Health
CMDB File
Vrops triage for BSM alerts.
Choose the one which we do not need to take any action :
At least one faulty battery exists
Set daylight saving time
Self-Test passed
A & C
B & C
What has to be done when we receive a “self test failed” alert .
It could be a battery fault or internal problem. Hence need to check the issue.
No need to check as it’s a normal alert and keeps fluctuation in time.
We receive a “Self test passed” Alert without our action always.
None of the above
If a UPS ticket is in the “ GBL-GBL-Monitoring “ queue, what should be done:
Inform the other team members regarding the same.
Follow-up with the particular UPS team through the ticket, emails and calls until the issue is resolved.
Ignore the ticket as it is mostly P3.
Follow-up by creating a change for the same for updates.
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