Service Cloud
Test Your Service Cloud Knowledge
Welcome to the Service Cloud Quiz! This engaging quiz is designed to assess your understanding of the Service Cloud platform and its features. Test your knowledge and learn more about effectively managing cases and communications in Service Cloud.
- 6 Questions to Challenge Your Knowledge
- Multiple Choice and Checkbox Formats
- Understand Key Features and Best Practices
Organisations in Service Cloud are known as...
Accounts
Cases
Records
Objects
Select all of the ways you are able to view a case in Service Cloud...
If your case team is assigned to the case
If you logged the case
If you are @'ed on a case
If you are the case owner
When filling in the form to close a case, which fields are mandatory?
Case Resolution
Propositions
Case Summary
Root Causes
In Service Cloud, internal comments are known as...
Conversations
Messages
Notifications
Chatter
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