Foundation Quiz
Foundation Quiz on Inflight Service
Test your knowledge of inflight service protocols and policies with our engaging Foundation Quiz! Designed for aviation enthusiasts and industry professionals alike, this quiz covers various aspects of airline operations, from customer service to onboard amenities.
Features of the quiz include:
- Multiple choice questions to challenge your understanding
- Insights into service standards and protocols
- Learn about the history and offerings of an esteemed airline
Given that communication is a two-way process
We can adopt an open body language so that pax understand our genuine interest to provide service to them
Listen attentively to them only after the meal service when we have time
We must focus only on getting the pax to understand us
We should use phrases like "You don't understand", to communicate our emotions to them
Passengers travelling on selected flights from SIN to ___ on 09 August 2015 was the first to experience the ___ class.
Tokyo, Business
Melbourne, Premium Economy
Sydney, Premium Economy
Tokyo, First
On a HKG-SFO flight, a youthful looking pax travelling with his parents requests a glass of white wine. In this situation, crew should ___.
Seek approval from the parents of the pax and serve the drink only if permission is granted
Validate the age of the pax and serve the drink if he/she is above 18 years old
Explain immediately the minimum drinking age policy of SIA and offer non-alcoholic beverages as an alternative
Request politely for proof of age and serve the drink if the pax is 21 years or above
Select the best statement that describe "Light meal"
Features a reduced number of courses and maybe served as a second meal
Served on flights departing before 0900hrs with a minimum flight time of 3hrs
Served on flights departing between 1030hrs and 1400hrs with a flight time of at least 4hrs
Features breakfast entree and desert
When in uniform, a maximum of 2 rings may be worn. They can be worn singly or together on any finger except the thumb and index finger.
True
False
Pax can purchase cigarettes through the KrisShop mail order service
False
True
Select the statement that best describes the alcoholic product, Whisky
Includes Bourbon and Scotch
Flavoured with juniper berries
Made from fermented sugar cane
Colorless, originally made from potatoes
What should we do when a pax informs you that he was missed out during the dinner service and was not served his meal?
Offer him a drink to calm him down and continue serving the rest of the pax so as not to delay the dinner service for the other pax
Politely explain to him that he was in the toilet during the dinner service so the fault is not ours
Apologise to the pax for missing him and ask him for his meal preference so that we can serve him his choice of meal immediately
Quickly serve him with whatever meal choice that is left in the galley
SIA's inflight entertainment system, ___, offers extensive selection of movies. TV programmes, CD albums, audio books, audio programming, interactive games and a variety of leaning applications
KrisFone
KrisFlyer
KrisSuites
KrisWorld
What are the uses of the large black melamine tray in YCL?
As a base for distributing ice cream
As a base for service WBJ
As a base for serving pax on an adhoc basis
As a base for distributing hot towels
Select the best description that for the code, HNML
Seafood constitutes the bulk of the meals
Does not contain nuts or nut derivatives
Veal must not be used
Fruits and veg constitute the bulk of the meals
After Singapore's separation from the Federation of Malaysia, the governments from Malaysia and Singapore acquired joint control of the airline. The airline underwent a second name change and was renamed ___.
Malaysia-Singapore Airlines
Malayan Airways
Singpore Airways
Malay-Singapore Airways
The tier indication for the Kris Flyer/PPS pax can be found in the ___.
On Board Service List (OSL)
General Declaration (GD)
Load Sheet
Cargo Manifest
It is a requirement for crew to have a passport validity of ___ month(s)
3
12
1
6
Select the best statement that describes 'Breakfast'
Features breakfast entree and desert
Served on flights departing between 1030hrs and 1400hrs with a flight time of at least 4hrs
Features a reduced number of courses and may be served as second meal
Served on flights departing before 0900hrs with a minimum flight time of 3hrs
Which of the following statements is FALSE?
As a crew, we must actively look out for signs that may reveal a pax who is in need of something
When a service professional is unable to accommodate on customer's request, he/she must know how to make us excuses so that the customer will not feel short-changed
Securing pax's satisfaction and exceeding their expectations at each service encounter is important
Creating positive perception of service excellence allows our pax to understand the situation when we are unable to accommodate their requests
Which one of the following could be recommended as an aperitif?
Vodka
Compari
Bailey's Original Irish Cream
Cognac
It is important to use the catering checklist to verify the ___.
Amount of beer and wines uplifted
Types of sauces and dressing supplied for the meals
Amount of amenities uplifted
Number of types of magazines uplifted
When conducting takeoff/landing safety checks, we should ___.
Allow the pax to keep the window shades down as we do not want to interrupt their rest
Inform pax to put away tray tables and ensure that the instruction is complied with
Tell the pax "Sir, you are putting the lives of other pax at risk by using your mobile phone"
Insist that pax comply with the instructions immediately
The difference between the YCL continental breakfast and breakfast is that ___.
Bread rolls are offered for breakfast only
Orange juice is not offered for continental breakfast
The fruit appetiser is offered for breakfast only
Continental breakfast does not have a choice of entree
The correct city name for the 3-letter code, BNE is:
Brisbane
Brussels
Fukuoka
Bangalore
When in uniform, a wrist watch must be worn
True
False
Mr Tan's request for GFML was not uplifted. You can offer him sandwiches and muffins as alternatives.
False
True
Veragel-DMS is available for a pax who is suffering from
Diarrhoea
Fever
Air sickness
Gastric pain
Book-the-cook service allows ___ pax to pre-order their meals and enjoy a wider range of authentic international culinary favourites in additions to the dishes listed in the inflight menu.
RCL, FCL, JCL, SCL
Only RCL and FCL
Only RCL
RCL, FCL, JCL and YCL
What are some of the approved hairstyle for operating crew?
Pixie, bob, chignon, ponytail
Pixie, bob, chignon, ponytail, french twist
Bob, pixie, chignon, french twist, french plait
Pixie, bob, chignon, wet look
Select the statement that describes the food term, 'Brochette'
Food on skewer
Cut from tenderloin
Thin boneless slice of meat
Round slice of meat without bone
Identify the correct base liquor for the cocktail, Alspritzer
Gin
Bourbon
Vodka
Rum
Which of the following alcoholic drinks have vodka as its liquor base?
Bloody mary
Alspritzer
Screw driver
Singapore sling
Service the SIA way is defined as ___.
Bring a service champion and making SIA the undisputed industry leader
Delivering service of the highest quality according to strict procedures set by the company
A process of winning back customers who have been mishandles inconvenienced as a result of service failure
Meeting and exceeding paxs' needs and expectations resulting in customer satisfaction
Which of the following is used to record aircraft equipment, cabin, toilets and galley defects?
Cabin defect log
Flight record
IFE defect log
Cabin cleanliness log
Which of the following are privileges for the Priority Passenger Services Club member?
Twice the normal baggage allowance of the cabin of travel
Use of the FCL are in the Silver Kris Lounge, regardless of class of travel
Guaranteed seats in Business Class on all SIA flights
10% discount on inflight sales and mail order items
Identify the correct base liquor for the cocktail, bloody mary
Gin
Rum
Bourbon
Vodka
In which of the following situations will amenity kits be distributed to YCL pax?
On long haul flights with a block time that exceeds 6hrs
On overnight flights with a flight time of 5hrs and above and where arrival time is after 0030hrs
It is only distributed on request
On all flights departing after 1730hrs with a flight time of more than 3hrs
Passengers travelling in PEY will be offered champagne, in addition to a selection of curated wines, throughout the flight
True
False
The ice tong is used for ___.
Distributing and collecting towels
Removing coffee and tea pouches from the flask after brewing
Picking up ice during drink cart service
Picking biscuits
Where can you find step-by-step guidelines on how to make baggage or visa claims?
W@ves
There are no step-by-step guidelines available
Staff travel
Ess
When positioning in Civies, crew should observe the following:
Crew must be well-groomed and neatly attired
Tattoo(s) must not be exposed
Crew are required to change out of uniform for flights with block time of 3 hrs or more
Crew must change out of uniforms for all flights
Identify the base liquor present in Dry manhattan
Gin
Bourbon
Vodka
Rum
Sandwiches cannot be offered to a pax whose ___ was not uplifted.
GFML
UCDEM
DBML
NLML
Who is NOT an International culinary panel chef?
Matthew moran
George blanc
Jeannie-cho lee
Yoshihiro murata
Cabin crew who are granted sick must immediately inform control centre. Failure to do so will be considered as ___.
Standby not contactable
Absence without leave (AWOL)
Late submission of medical leave
Missed flight
Which of the following statements regarding service animals is correct?
The service dog must be muzzled and harnessed at all times on board
There is no need to muzzle the service dog. however, the pax who is travelling with the service dog is required to carry a muzzle on board.
Cabin crew should discourage other pax from approaching the service dog even if its master (pax travelling with the dog) is aware of their presence and gives his permission
Cabin crew should assist the pax with the service dog and ensure that it is not hungry or thirsty
Which of the following is not found in the baby kit?
Nipper tong
Medium size diapers
Air sickness bag
SIA carrier bag
What is truffle gateau?
A red wine sauce with truffle
An expensive noble black mushroom
A garnish that consists of gooseliver and truffle
A chocolate cake with a dark chocolate cream
When should DMBL and CHML be distributed?
Served tgt with other SPMLs
Served together with normal meals
Served first before the normal meal service
Served immediately after the meal service
Which of the following is not a hallmark of SIA's quality service?
The singapore girl
Ground services
Mobile broadcasting
Frequent flyer programme
Ceylon tea originates from ___.
Malaysia
Sri lanka
Dubai
India
Which statement is false with regards to wearing of bracelet?
Bangles, copper bracelets with setting, trinkets or charms are not permitted
An identification bracelet can be in any language including hieroglyphics
A plain gold or silver bracelets may be worn
The bracelets should not exceed 1.5cm in width
The bmi for male crew should be ___ or less
29
26
28
25
You are operating SQ26 SIN-FRA-JFK. What is the minimum drinking age for SIN-FRA and FRA-JFK respectively?
18 and 18 years
21 and 18 years
18 and 20 years
18 and 21 years
Flight duty period (FDP) will include
Reporting time and flight time
Reporting time
Reporting time, flight time and post landing duties
Flight time
I do not think I can make it by reporting time. What should I do?
Call control centre hotline immediately
No need to inform control centre. I just need to inform any crew on the same flight.
No action is needed. I just need to go to aircraft directly
No action is needed. Control centre will call me eventually
Menu card are not displayed for flights
DPS, RGN & HAN
Below 2.5hrs, DPS, RGN & HAN
Below 2hrs, DPS, RGN & HAN
Below 2.5hrs
Jars of baby food are no longer uplifted in the drystore. Which of the following statement is correct?
BBML is auto uplifted for infants
BBML will be uplifted whenever pax request for bassinet
Parent should be responsible for bringing food for their baby
Pax must request for BBML
What glassware is used to serve cognac in JCL?
Brandy goblet
Water glass
Wine glass
Champagne flute
The PPS Club is a loyalty programme within the krisflyer programme. Membership is granted when pax accrue a PPS value of ___ within a period of ___.
25,000 miles, 12 consecutive months
$50,000, 12 consecutive months
$250,000, 12 consecutive months
$25,000, 12 consecutive months
The city name for the 3 letter code CCU is
Mumbai
Colombo
Kolkata
Chennai
The term "brochette" is also known as ___.
Shank
Skewer
Burdock
Baguette
What must I do before reporting for flight?
Check w@ves for important notices
Checkin for my flight
Ensure that all my qualifications/documents are valid and I have brought all essential documents/items
All of the above
Star alliance was established in 1997 by founding member of Air Canada, Lufthansa, Scandinavian Airlines, Thai Airways and United Airlines. When did SIA become a full member of star alliance?
1 april 2000
19 jan 1998
1 sept 2004
14 april 2001
A pax seated near galley complains of disturbance during a night flight. Which of the following can you offer pax to minimise his discomfort?
Earphones
Eye mask
Eyeshades
Ear plugs
Which of the following is not SIA's core value?
Concern for staff
Harmony
Teamwork
Safety
North asia region refers to stations such as
Amsterdam, athens, barcelona, copenhagen, frankfurt
Taipei, tokyo, guangzhou, seoul, osaka
Singapore, manila, jakarta, hanoi, ho chio minh city
Male, dhaka, colombo, riyadh, hyderabad
What is another name for zucchini?
Cucumber
Pimento
Courgette
Snake gourd
Which of the following should be offered to pax for disposal of baby diapers?
Linen bag
Sia carrier bag
Airsickness bag
Trash bag
Following the cessation of malaysia-singapore airlines (MSA), when did singapore airlines began its operation?
1970
1972
1973
1971
Which of the following cocktails is not a special creation of SIA cabin crew?
Manhattan dry
Jubilee lining
Horizon
Sweetness in darkness
Which of the following is not an emulsified dressing?
Singapore dressing
Balsamic vinaigrette
Mayonaise
Italian dessing
What is the plastic teaspoon used for?
For pax having dessert in JCL
For feeding baby with baby food in both YCL and JCL
When pax requests for cup noodles during lull period
For children who requests for biscuits
Why must all window shared be drawn up for take-off and landing?
Allow pax to have a clear line of sight of the surroundings of the aircraft and to report any emergencies observed to crew
Allow crew to have a clear line of sight of the surroundings of the aircraft in the event of an emergency
Allow pax to have a clear view of the scenery
Allow crew to have a clear view of the scenery
How do you serve perrier in JCL?
With ice and lemon wedge
Chilled with a slice of lemon
Chilled with a lemon wedge
With ice and slice of lemon
When completing the cabin defect log (CDL), you find that the defect has already been reported once in the CDL. You should ___.
Log the defect again and indicate "2T" as this is the 2nd time defect is reported
Not report the defect since it has already been reported
Log the defect again but need not indicate anything as the engineers would be able to check from the previous records in CDL
Log the defect down again and indicate "1T" as this is the 1st time defect is being repeatedly reported
What is the max weight allowed for each piece of cabin baggage?
7kg
6kg
5kg
9kg
I am on STBY for SS22 (or SS80, SS60, SS33, SS88, SSYY). What does this mean?
These are standby codes by aircraft types. I can only be called up for other fleets if there are no further flights on that fleet that day
These are standby codes by aircraft types. however, due to operational requirements, I can still be called up for any fleet I am qualified for
These are standby codes by aircraft types. I can only be called up for these flights
Satay is served in JCL before ___ for lunch or before ___ for dinner
1200; 2200
1230; 2130
1330; 2100
1400; 2000
When required to conduct pre-flight security checks, cabin crew should commence the checks ___.
When AIC staff have vacated a particular area of the cabin. Checks can commence with caterers still on board as long as the caterers are visually monitored at all times
Immediately open boarding when AIC, catering, engineering staff are still in all zones of the aircraft
After tech crew have boarded the aircraft
After pax have boarded the aircraft
Mr roberson wants a very dry martini. Which of the following should you do to accommodate his request?
Add less gin
Add less dry vermouth
Add less sweet vermouth
Add less bourbon
Which statement is false with regards of the wearing of staff identification tag?
The use of plastic holders with the logo of other airlines or other companies is permitted
The staff id must be clipped on the left hand side of the sarong kebaya
Only clear plastic holders with white, black, dark blue clips are allowed
The pass must not be worn on a strap hung around the neck
The AO form can be used to uplift ___.
Air sickness bag
Toiletries
Caddy
Ships' bag
Lime cordial is served ___.
As an ingredient in some cocktails
As an ingredient for ice-lemon tea
As a base for cocktail drinks
As a base for onboard mocktails
What are the four key factors that determine the characteristics of the wine?
Climate, soil, location and influence of human
Climate, soil, location and grape variety
Soil, location, vintage and climate
Soil, location, grape variety and influence of human
The level of alcohol content in fortified wines could be increased by adding
Fruit juice
Herb
Sugar
Grape spirit
Which one of the following is not SIA's pillars of success?
Airline mergers
A modern fleet
An extensive route network
Strategic alliances and investments
Dinner is served on flights departing ___.
Between 1800 to 2200
Between 1800 to 2100
Between 1900 to 2100
Between 1700 to 2200
If crew loses the cabin emergency abbreviated checklist (CEAC), how can the CEAC be replaced?
Crew can submit a written explanation of the circumstances to Cabin Crew Safety, Security, Quality & Health (SSH) department. A replacement card will be issued on case-by-case basis
Crew can purchase a copy of the CEAC from Publications at 03-C, SIA training centre
Crew can photocopy the CEAC from another crew as photocopies of the CEAC are allowed to be carried onboard for flight duties
The browning of food (usually large joints) and cooking in small amounts of liquid over prolonged period is known as ___.
Braising
Glazing
Pot-roasting
Stewing
Which of the following child restraint systems is allowed onboard?
CARES child harness
Aft-facing child safety seat
Vest and harness-type child restraint system
Booster seat
Liqueurs are also known as ___.
Aperitifs
Cocktails
Liquors
Digestifs
Employees ____ indulge in any form of religious discussion with pax or physically practise their religion whilst on company duty.
Shall not
Are allowed to
Can
May discreetly
Which of the following statements is TRUE of pax's photography/video filming on board the aircraft?
Only photography is allowed within the galley in cabin area
Photography and video filming are restricted to pax areas in the cabin only
Photography and video filming are allowed in the flight deck, galley and crew buck
Only video filming is allowed within the galley and cabin area
The term 'ratatouille' refers to ___.
A type of herbaceous perennial plants with large leaves that is triangular
An italian rice dish cooked with cheese and cream
A strew containing meats, fish or seafood, with vegetables and wine
A vegetable stew made from tomatoes, zucchini, eggplants, bell peppers, garlic and onions
Which of the following statements is true about deadheading in the context of FDP in AOCR (ie positioning with an intervening rest period)?
Deadheading prior to and after a flight duty are both included in FDP
Deadheading prior to a flight duty is not included as part of FDP but deadheading after a flight duty is included
Deadheading prior to a flight duty is included as part of FDP but deadheading after a flight duty is not included
Deadheading is not considered as part of FDP
The names of the technical and cabin crew are listed in the ___.
General declaration
Onboard service list
Load sheet
Flight record
A cabin defect log is used to report defects such as ____.
Pax inflight entertainment errors
Pax seat defects
Carpet stains
Galley defects that cannot be rectified by engineers at that point in time
You have just touched down in LHR. How do you minimise pilferage and ensure security of your magazine and children amenities bag before you disembark the aircraft?
Seal the bags with yellow seal
Seal the bags with pink seal
Seal the bags with green seal
Seal the bags with red US seal
Which of the following is NOT a safety related duty?
Ensuring that overhead compartments are properly secured for takeoff and landing
Ensuring that the cabin galleys are secured
Distributing headsets to pax while aircraft is taxiing towards main runway
Ensuring that all mobile phones and electronic devices are switched off for takeoff and landing
What followup action must a crew member undertake if he realises that he lost his staff id upon touchdown in SIN?
Make a police report and inform control centre
Make a police report and go directly to staff id office
Make a police report and inform crew performance
Make a police report and inform hr services
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