Claims
Insurance Claims Knowledge Quiz
Test your expertise in handling insurance claims with our comprehensive quiz designed for insurance professionals. Challenge yourself with 20 questions covering crucial topics such as policy details, appraisal methods, and claim handling procedures.
Take this opportunity to:
- Enhance your knowledge of insurance protocols.
- Identify areas for improvement in your claim handling processes.
- Stay updated on best practices in the industry.
Auto Express handles insured vehicles that include RV's and trailers
True
False
Adverse Subrogation is when Travelers is going after another insurance company or claimant for damages
True
False
Who do we need to speak with that would count as a quality contact? Select all that applies
Insured
Insured driver
Claimant
Claimant Attorney
Texas policy and accident happened in Minnesota. Insured vehicle was parked and struck by unknown vehicle. Will UMPD apply?
Yes
No
Which company does the tow on a Total Loss?
Agero
Copart
ABC Recovery
There a several appraisal methods. Which options may come up on the appraisal screen? Please select all that applies.
DRP
Field
Pick your own shop
Estimate Review
Please select the states where a lienholder is required for payments of $1 or more.
Kansas
New York
Wisconsin
Washington
Travelers can set up a direct bill with the following rental companies. Select all that applies
Avis
Hertz
Dollar
Enterprise
What is it called if a change needs to be made to a policy such as back-dating the rental coverage to have rental added to the policy prior to the loss date on the claim?
Policy Revision
Policy Correction
Policy Reformation
Policy Addition
An excluded driver is listed on the Claim Summary screen and is also listed as the driver involved in the accident. What is the proper way to handle the claim?
Speak with the policyholder and verify the driver had permission to use the vehicle and move forward as normal
Call the excluded driver to discuss the claim
Transfer file to the field office for proper handling
PMOI stands for?
Preferred Method of Inspection
Predictive Method of Inspection
Primary Method of Inspection
Probable Method of Inspection
California policy. Insured has a $1000 deductible, Ally Financial as a lienholder and total damages of $7353. The payment can be sent to the following:
Insured payable to the insured only
Repair shop payable to repair shop only
Repair shop payable to repair shop and lienholder
Insured payable to repair shop only
Insured payable to insured and lienholder
Insured has a New York policy and has requested the car seat be replaced due to a loss. The proper way to address this request is :
Ask the insured how much the car seat cost and send them a check
Tell the insured they are not eligible for a replacement car seat
Review the policy to determine if they are eligible for a replacement
Which of the following claims need to be transferred to the field
Unclear liability
€¢ Claims where both vehicles are in motion at the time of impact
Insured vehicle hit a deer
Insured vehicle hit a rental car
An appraisal and/or supplement needs to be reviewed and payed within
1 hour
8 hours
24 hours
Whenever you get to it
Rentals need to be addressed:
Weekly
Daily
Every 2 days
The proper steps for handling a hail damage claim is:
Transfer file to the field
Conduct initial contact
Run iso
Set appraisal
Glass claims should be referred to the glass only unit if:
Damages are to the glass only
The insd has a glass deductible
The damages are below the deductible
If a prior hail claim is found on iso, you will need to:
Determine if the payment for the prior repairs were sent to the repair shop
Proceed as normal and issue payment
Get a verbal from the customer that the prior repairs have been completed
The tools that should be utilized to locate contact info for an insured and/or claimant are
ISO
Decision Net
Peoplesearch.com
Lexis Nexis
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