CAT Claims Quiz
CAT Claims Knowledge Quiz
Test your knowledge of CAT claims procedures and customer service protocols! This quiz includes multiple choice and checkbox questions that will challenge your understanding of essential claims processes.
Participate to improve your skills and ensure you provide the best service to your customers:
- Rescheduling inspections
- Understanding inspection requirements
- Utilizing available services
If the customer needs to reschedule their inspection appointment, who do they call?
Claims Contact Center
Their Adjuster
Their Agent
They can't change the time
If the Converge field inspection scheduler pops and there are appointments available, what is the first thing we need to discuss with the customer?
Appointment times
Contact info for who will be at the inspection
When the adjuster will make first contact
If the adjuster will need to know a gate code to get into the property
Our customer only has exterior damage. Will the insured need to be present at the appointment?
Yes
No
Which of the following are the required Next Steps after a Property field inspection is scheduled? Check all that apply
CR may arrive any time within the arrival window start and end time and may need access to the interior of the home if there is interior damage
The CR will call by the next business day after the claim is filed
The insured may be present during inspection for the CR to speak with, otherwise the CR will call after the inspection to discuss
The CR will contact once en route for courtesy
The CR will discuss what contractor the insured is able to use
If the appointment needs to be rescheduled, call the Claims Contact Center
If the Converge Scheduler pops but there are no appointments available for a Property claim, what option do you choose in Hero?
Forced
Accepted
Declined
The customer has significant storm damage to their home and needs ALE assistance. It is after hours, do we send them to the Triage Team?
Yes
No
When filing a Auto CAT Hail claim, what services may show in the MOI?
GRP
None
TLE
Photo App
Rental
Follow-up question: The MOI doesn't show any services for a CAT Hail claims but GRP is available to select. Can we search for GRP shops?
Yes
No
Heavy winds blew a tree down on top of our insured's vehicle. What Point of Impact should we select?
All Over
Unknown
Non-Collision
Whatever area the tree hit first
For an Auto CAT claim, where do we need to make sure there is a zip code documented?
In the loss description
In the vehicle location
In the overall notes
In the damage description
To schedule a virtual DI appointment, what do you need to change the search radius to?
500 Miles
5,000 Miles
1000 Miles
100 Miles
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