CAT Claims Quiz

A helpful and friendly customer service representative assisting a customer with insurance claims, surrounded by tools and resources related to auto and property insurance.

CAT Claims Knowledge Quiz

Test your knowledge of CAT claims procedures and customer service protocols! This quiz includes multiple choice and checkbox questions that will challenge your understanding of essential claims processes.

Participate to improve your skills and ensure you provide the best service to your customers:

Rescheduling inspections
Understanding inspection requirements
Utilizing available services

11 Questions3 MinutesCreated by EngagingHelp123

If the customer needs to reschedule their inspection appointment, who do they call?

Claims Contact Center

Their Adjuster

Their Agent

They can't change the time

If the Converge field inspection scheduler pops and there are appointments available, what is the first thing we need to discuss with the customer?

Appointment times

Contact info for who will be at the inspection

When the adjuster will make first contact

If the adjuster will need to know a gate code to get into the property

Which of the following are the required Next Steps after a Property field inspection is scheduled? Check all that apply

CR may arrive any time within the arrival window start and end time and may need access to the interior of the home if there is interior damage

The CR will call by the next business day after the claim is filed

The insured may be present during inspection for the CR to speak with, otherwise the CR will call after the inspection to discuss

The CR will contact once en route for courtesy

The CR will discuss what contractor the insured is able to use

If the appointment needs to be rescheduled, call the Claims Contact Center

If the Converge Scheduler pops but there are no appointments available for a Property claim, what option do you choose in Hero?

Forced

Accepted

Declined

The customer has significant storm damage to their home and needs ALE assistance. It is after hours, do we send them to the Triage Team?

Yes

Follow-up question: The MOI doesn't show any services for a CAT Hail claims but GRP is available to select. Can we search for GRP shops?

Yes

Heavy winds blew a tree down on top of our insured's vehicle. What Point of Impact should we select?

All Over

Unknown

Non-Collision

Whatever area the tree hit first

For an Auto CAT claim, where do we need to make sure there is a zip code documented?

In the loss description

In the vehicle location

In the overall notes

In the damage description

To schedule a virtual DI appointment, what do you need to change the search radius to?

500 Miles

5,000 Miles

1000 Miles

100 Miles

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