Essential Case Management Quiz

An illustration of diverse people collaborating in a community setting, with visual elements representing case management practices like planning, goal setting, and support networks.

Essential Case Management Quiz

Test your knowledge on case management fundamentals! This quiz covers key concepts, principles, and practices that are crucial for effective case management in various settings.

Challenge yourself with questions on:

Case management objectives
Effective communication and rapport building
Client roles and responsibilities
Cultural considerations in case management

19 Questions5 MinutesCreated by HelpingHand247

Power Point 1 discusses the Objectives of this unit. Tick all that apply

Appropriate responses to case management in accordance with guideline and legislation requirement

Develop skills for decision making

Learn how to develop appropriate case management plan

Demostrate how to monitor and review case work activities

Which of the following is considered a Statutory requirement

Client giving consent to share name

Sharing client information to third party to ensure clients safety

Address

When conducting research, case managers must:

Justify the need for research and identify outcomes

Ensure the welfare of participants is placed above the importance of the research

Address risks later due to the time frame required for the research

Some Effective case management Principle are:

Provide much of your time as possible in assessing case

Refer client as soon as you know other services can support them

Work in the community, reintegrating clients

Do not include client in the decision making as they are already through a lot.

Goal setting should include

Clients helping to generate their care plans

Clients input into the frequency of meeting

Culture refers to

Only the Ethnic group you belong to

Different groups you may affiliate with depending on a common interest

Which of the following is true for Children and adolescent

They should be treated as we do adults since they know themselves better

We need to focus on their resilience as this will help them find their strengths

It is important to consider the emotional and social well-being of Aboriginal and Torres Straight islander people because

They are the first people of Australia

The history of trauma they have experienced due to colonization

What should we do when our clients are dissatisfied with our service

Assist them to voice their concern

Tell them to get over it as there are others going through more traumatic situation

What are some features crucial to rapport building

Confidence

Respect

Sympathy

Unconditional positive regard

Effective relationship can be built between client and case manager in

1st month

2nd month

3 months

6-12months

Client Roles include

Setting up the meeting venue

Identifying their current resources and needs

Presenting client with variety of options

Encouraging client to recognise their strengths and weakness

What are some consequences of inappropriate boundaries:

Reputation of the case manager or case manager’s agency will be compromised

Compassion fatigue

Very successful outcome

Some signs that boundary issues are present

Client repeatedly asking you to come to his/her home

Case manager cant sleep thinking about the case

Client requesting to meet outside of work hours

None of the above

What are some Roles of family and community in case management

Support the client reach their goals

Help monitor clients progress

To tell the clients off if they are not adhering to the plan

Community based support include

Telling others that you are receiving help from the center

Seek employment opportunities for you

Provide food and other needs

Some aspects of a good plan are

Overall ownership of the plan rests with the client

Has the support of the client and their family and/or carer

Goals are supported by clearly documented tasks

None of the above

Essential Case Management Quiz

Essential Case Management Quiz

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